Client Reviews


 

Lovely working with Teresa - 5 Park Street, Moonee Ponds

Thank you, Teresa, for your assistance throughout the process of sale of our property. Everything went smoothly and Teresa was clear throughout the process and was easily contactable. She was willing to go the extra mile. Thank you again!

 

Steve & Danae

We wanted to thank Rebecca Imbrosciano for her excellent communication skills. Her response time to any questions or maintenance issues were attended without delay. Extremely professional and personable. We ourselves have rental properties and if I needed a property manager in the area, I would definitely use Rebecca. It’s that strong communication and “get things done” attitude which your agency should value. Again, thank you Rebecca, you have been great and thank you for letting us stay here over the years.

 

Jessica Dalla-Valle Doreen

I would like to thank my agent Rebecca Imbrosciano for all her effort throughout my first year as a landlord. Nothing has been a bother to her as she is always willing to help. She has kept up with communication, given me advice when needed and has been thorough and fair with all dealings with my tenant. Looking forward to another successful year with Rebecca and Pennisi Real Estate.

 

Matthew

I found Jayne to be a friendly, approachable & professional agent. She stood out for me having the initiative and interest to go the extra mile to find out what we were looking for, and taking the time to answer any questions about the property and the area. She was nothing but sincere in helping me find a home, not just an apartment. I was very impressed and would highly recommend Jayne and Pennisi Real Estate for their dedication to finding you the most suitable home.

 

Amadeo Essendon

The electrician did a great job securing the lights and wires. Thank you so much Jodie. Safety was the issue and you were there for us. Emily, appreciate you passing by this morning. I can only commend Pennisi for such prompt and caring assistance from both of you. 

 

1/61 Vanberg Road Essendon

Not knowing much about property sales I interviewed several agents. Until I met Andrew I hadn't considered private sales. Andrew explained the process and the ease of this process for the customer - he took care of the property kept me informed and did all the ground work. Before I knew he came back to me with a great proposal - took care of all the paperwork. Everything worked in accordance to his advice and I have sold the property . Great work Andrew and Theresa! I thank you for all your efforts and commend you on your practice and customer service.

 

Very satisfied with Teresa Soliman - 27/25 Goble Street Niddrie

Straightforward and friendly experience. Great explanation and knowledge of processes. Highly recommended.

 

12 Michael Court Niddrie

Teresa sold a property previously for me and it was that sale that made me go back a second time due to her successful outcomes. Each sale she did for me was so fast that not even I can believe how quick she got/ gets results. To put it quite simply, she's good at what she does. She's meant for real estate" Walter Merolli

  

Nadia

I want to thank you very much for the service that you provided in the sale of my mother's house. Your professionalism, understanding of our needs, responsiveness, and kindness was greatly appreciated throughout our dealings with you. We had the house on the market for about a year with no results and then once you came on board it was sold within two weeks. I would definitely recommend your services to anyone else that is selling their property. Kind Regards, Nadia 

 

John & Paul

Paul and I wish to thank you and team Pennisi for all the help you have provided with this sale. The price was above our expectations so we are extremely happy. Well, 14 Thomas street is the last of our original three properties and all three sales have been handled by Pennisi. So, we would like to say big thanks to all the team for their help over the years and wish everyone all the very best for the future. Kind Regards, John & Paul

  

Marg Martin

I am writing to thank you for your management of the Mc Manus family commercial properties over more than two decades. You have always been courteous, reliable and professional in dealing with our 8 properties some of which were jointly owned with other parties. It has been a pleasure to work with you. I could always depend on your ability to handle any situation that arose involving these retail properties. You handled difficult situations calmly with tact and discretion. You always responded promptly to queries and I could rely on you in all matters. This made my job a lot easier. As a commercial rental property manager, you are without peer. Our ability to maintain these properties for so long through their unique circumstances was entirely due to your professional management expertise. Thank you again for being such an outstanding Property Manager. I wish you continued success in your career and much happiness in the future. Kind regards Marg Martin March

 

Garth & Elizabeth Brown

Teresa gave excellent service when selling recently for us our investment property. The service provided by Teresa and her company was very professional. At all stages Teresa communicated with us promptly, clearly and carefully, was attentive to detail, worked well with our tenants and acheived a great result. We have no hesitation in recommending Teresa to you if you require a highly professional sales service for your property. Dated 2/12/2014

 

Carol Peterson

I want you to know how very much I appreciate Amanda Redfern and her ultimate professionalism and wonderful customer service. She ALWAYS answers emails and phone calls (not an industry standard). She ALWAYS goes out of her way to assist within and sometimes beyond her requirements, and she ALWAYS has good communication, even if it is with unfortunate news. She NEVER sounds hassled, although I know she has been so from time to time. She handles people well, and is an all round good'un. Congratulations for developing a solid professional who I am sure will go on to bigger and better things in your profession. And no - she did not pay me for this!

 

Penelope Kneebone

I’d like to say thanks for being a great Property Manger to deal with from the tenant’s side. I was very happy to have you [as] my new PM and you have been great, helpful, prompt and lovely to deal with.

 

D Nair

We could not have chosen a better agent. Emily was pleasant, knowledgeable and easy to work with. Her patience, advice and professionalism made the process seem effortless. She epitomizes what it means to be outstanding real estate agent. Emily quickly found out what kind of house we wanted and began showing me homes that fit my criteria. Everyone at Pennisi - especially the receptionist was very friendly and co-operating. We had to go back and forth a few times to get the keys, pay bond money and for other tasks - but every time they did their best to assist Us without queries. I would like to take this opportunity to thank you for your assistance. It has been a pleasure interacting with you. You have truly gone above and beyond and it really means so much to us.

 

Lynette

Dear Mr Pennisi,I highly recommend Teresa Soliman and the Pennisi Real Estate for the wonderful job they did selling my deceased mother's property in Airport West. That first friendly phone conversation with the receptionist followed by a meeting with Teresa who introduced me to a logical, modern approach to how the property could be marketed and how the Pennisi Team works. No flags, no unnecessary advertising, no deception, no hidden costs or fees. It just made sense. I was never put under any form of sales pressure as some other company presentatives did. The choice to go with Pennisi was easy. Teresa and the team went into action and within a couple of weeks we had a great deal that honors my mother's legacy to her children. Teresa Soliman handles herself with a confidence that comes with experience and has what my family has called 'Class'.

 

Shelley Hickman

We have been far more than impressed with Amanda's professional capability. She has been a delight to deal with and has made us feel like we could ask any question and always get a friendly reply. Amanda is an asset to your business and she reflects the organized Real Estate Property Management you are. I would without a doubt say Amanda has been the best Property Agent we have ever had to deal with. We wish your office was closer to the city so we could deal with your business again.

 

Dominic and Marie Baldassarro

The whole team at Pennisi were extremely professional and authentic. I would highly recommend them at the drop of a hat to anyone needing a realtor. All our needs were addressed promptly and we felt reassured at all times during the selling process. As for Teresa Soliman - wow she shows passion in her work, she illustrated a great understanding of the sellers and buyer's needs- She has fantastic negotiation etiquette and presence. We really appreciate Teresa's calm reassurance and expert advice throughout the entire process. She is a great asset and an expert in this field. In short having Teresa work with us made what might have been a nerve-wracking negotiation a smooth, wonderful success!

 

Paul Stajewski

Thanks Kerry, you've been great. You always respond promptly, and your help is much appreciated. It makes our life just that little bit easier not having to constantly chase things up. We've had a very pleasant experience with Pennisi overall.

 

Nicole Swift

I owned my own home until recently and having to join the renters market again has been a wrench. Ashlee was so welcoming and friendly. It has been an easy transition to go from owning to renting. I recall being a second class citizen as a tenant in the past, but all at Pennisi were excellent and made me feel welcome and valued. I have been very pleased so far.

 

Rob Hendrey

Please pass on my compliments to Linda your receptionist who brightened my day with her enthusiasm & charming yet professional manner when I called your office today. It is an absolute pleasure to deal with such positive & uplifting people - keep up the good work.

 

Blasi & Stella

Blasi and I would like to thank you for all your efforts. You have been an absolute delight to deal with!

 

Deborah Dempsey

On Tuesday I called up your company in regards to desperately looking for a rental property due to renovations of the current property we own. I spoke to a young lady by the name of Angela. She was helpful and discussed a few properties with her. I just thought I would leave some good feedback because good customer service is not as merely recognised as bad customer service. I was just very happy with the customer service because I had spoken to other real estate companies and felt as though they tried to rush me off the phone and very rude. Whereas speaking to Angela was a delight, she was efficient and seemed like she generally cared and wasn't just doing her "job" On a good note when I decide to sell my property, I would definitely consider Pennisi.

 

Louise Xuereb

I am writing this letter to inform you of the outstanding customer service I have been receiving from my first contact with Ebony our real estate agent. Not only is she knowledgeable and insightful but her personality and professionalism are something that needs to be commended, and this is not something I have experienced once or twice but with every dealing that I have had with herself. Our tenant is not always on time with his payments, but she takes it upon herself to make it priority to get have this rectified ASAP. Ebony delivers what she promises and always in a timely manner. I believe that Ebony is a great asset to Pennisi and helps ensure that customers like myself continue to do business with yourselves. As one of the faces of Pennisi - I would like to sincerely thank her for all that she has done for us. I look forward to continuing the great relationship with Pennisi

 

Chloe & Stephen Colman

There truly are not enough words to say how much we have appreciated having you manage our property, you have hands down been the best manager we have ever had. We will take the opportunity in the near future to properly acknowledge your efforts, but it just had to be said in this email that we think the world of you...Thank you so very much for all your support, your incredible responsiveness, your warmth and your pragmatism, you have been terrific.

 

Leah McMahon

I would like to thank Pennisi Real Estate for a pleasurable buying experience. I greatly appreciate Teresa Soliman's effort to present my interests to the Vendors of 3/81 Mascoma Street Strathmore. Teresa Soliman was a pleasure to do business with. She was punctual, organised and is a very good communicator. At all times she answered and returned phone calls promptly and was always patient and available to answer my many questions I had. I believe Teresa represents Pennisi Real Estate exceptionally well and I will recommend Pennisi Real Estate within the community as a professional Agency who employ wonderful staff.

 

Patricia Dewi Ikagari

From my initial enquiry on properties for rent every staff member we dealt with was fantastic. I can not ask for any more than what they assisted with.I highly recommend Sam Pennisi Property Management and it's experienced team to those searching for rental properties.
P.S. I have just arrived in Australia to study and within a few days, they had found me a suitable property.

 

Anne & John Burbergs

Dear Teresa, We wish to express our sincere gratitude for your help in selling our home. Your energy, enthusiasm, and attention to detail has been very much appreciated and at all times you were available to us if we had any questions, as well as keeping us up to date on how the process was progressing.We wish you every success in this marvelous work you do. Many thanks!

 

Ron & Ann Graham

Andrew made a very fair estimate of the value of our unit. This resulted in obtaining offers that we were pleased with and able to make an early acceptance.

 

Sergio Lopez-Berrocal

I was impressed by Ashlee's professionalism and efficiency throughout the entire process including follow up for some minor maintenance matters. I would not hesitate to recommend Ashlee and the Pennisi Property Management system to landlords wishing to list their property for lease.

 

Margaret McGinnis

Dear Mr. Pennisi, I am writing to thank you very much for sending us an old sketch that you had of our property. We really appreciated this kind gesture. My family and I have been living at this property for nearly 20 years. Although we have no intention of selling the property, we will certainly keep Pennisi Real Estate in mind should our circumstances change. I will get the sketch framed to hang it up in our home. Once again thank you very much for thinking of us.

 

Nicole McKenzie

I recently moved in, a couple of minor issues (difficulty with lock, garage remote issues) Emily promptly advised the Landlords and they responded promptly and everything was rectified. Great service. Thank you! This is my first experience renting a property since I was a teenager and had some trepidation with some stories I had been told about blase real estate agents and landlords who don't seem to care. Fortunately, this has not been my experience, in fact, I am delighted with the whole process.

 

Himanshu Kalia

I am pleased to write this note of recommendation for Sam Pennisi Property Management. As a tenant in an Essendon property, I have found the services of Sam Pennisi Property Management to be very prompt and thorough. Ebony McCracken, the Property Manager is friendly and efficient at all times. I really want to thank Ebony for helping me to find a great place to live in. You set a fine example of professionalism.
Thank you, Ebony and Sam Pennisi Property Management for thoughtfulness in welcoming me into my new home. I am really happy with my new home!!!

 

Ngaire Brown

When I went to the opens the Property Manager from Pennisi Real Estate was the most helpful, and easiest to deal with. She gave me lots of tips seeing as this is the first time I have rented by myself. I submitted my application on Sunday and the Property Manager rang me first thing on the Monday and when I went to drop off the bond they were also really helpful and easy to deal with. That sort of thing makes a huge difference when you're doing something for the first time. Yes, there were flashier properties or bigger properties with other agents but it was the way they helped that made the difference!"

 

Rosemary O'Brien

I am writing to express my thanks for my recent purchase which was managed by Teresa Soliman. I would like to express my appreciation for the excellent service that I received from Teresa. It was a pleasure to deal with Teresa because she gave me her undivided attention and I found that nothing was any trouble for Teresa. I was particularly happy with the cheerful and positive manner in which she handled this important transaction. I was so impressed with Teresa, that I signed up to have the property managed for leasing purposes with Pennisi Property Managment too.

 

Li Shee Su

As a long-standing client of 16 years with Pennisi Real Estate, I'm writing to formally express my deep appreciation of the most commendable services provided by Megan Cook in managing my property at 37C Acland Street, St Kilda, As you may well know, immediately after being assigned account management of my property following the departure of Brittany Cookson, there were emergency health and safety issues with the unexpected bursting of the hot water system and detection of asbestos in the kitchen of the property. To her credit, she demonstrated exemplary initiative, instinctive leadership and unwavering perseverance in following through with the relevant authorities, specialists, tradespeople and other stakeholders to take the situation under control and see it to completion. Through it all, she kept me in the loop and consulted me on key decisions. It is a good case study of what service staff should do in such scenarios, and I should know, having been a Service Director at Citibank Singapore. Megan certainly stepped up to the plate with distinction. FYI, it is the consistent professionalism, competence and customer service of staff such as Megan (and her predecessors) that I have remained a client of Pennisi since receiving an unsolicited flyer mailed all the way to Singapore in 1997. To this day, I still wonder how you located me but I am glad you did, and I am always happy to recommend your company's services to my friends and colleagues. Once again, my congratulations to Megan for a job well done!

 

Veronica Hunt and Bernadette Marantelli

We are customers of Pennisi Real Estate Essendon and Ashlee Beer is our Property Manager.As inexperienced landlords, we have to rely on the expertise and guidance of Pennisi Real Estate and we would like to commend Ashlee on her work in regards to the tenants who have since vacated our property on her professionalism, integrity, and tenacity during a long and difficult period with these tenants. They had a history, from the commencement of the lease, of inconsistently paying rent citing a range of personal and business difficulties which we initially paid some consideration and showed leniency for; withdrawing a VCAT application for possession of the property. Quickly it became evident that these tenants were taking advantage of this situation and with the support and guidance of Ashlee we were again applied to VCAT and the tenants were rightfully evicted and an application to recover rent owed and restoration of costs is pending for a hearing.Ashlee whilst managing all of the VCAT arrangements also secured new tenants for our property with it re-rented within 1 week of the house being vacated by the previous tenants. At all times we have found Ashlee friendly, professional and an extremely good communicator and supportive of any and all decisions as the property owners we have made. We know that good work and strong work practice isn't always acknowledged and we do not wish for this to be the case in this instance for Ashlee. She is unaware of this email of compliment and acknowledgment being written to you.
Due to Ashlee's professionalism, we will continue to be satisfied clients of Pennisi Real Estate Essendon and recommend your business to family and friends.

 

Isabelle Le Bouder

Belinda has been our first point of contact from the day we contacted Pennisi for the sale of our house. She has been very attentive, professional and caring. All phone calls and queries have been followed up and answered in a prompt manner. The level of customer service provided to our family has been outstanding at any given time and we have no hesitation in recommending Belinda.

 

Rochelle & Bevan

We choose Pennisi as we did not want to go to auction and were encouraged by their commitment to selling our property in an open and transparent manner. Whilst we did struggle at times to get "our heads around" how their model worked and how they could get a price above what was listed, they did and within only a week on the market! Our thanks and praise go out to Darren and the team at Pennisi (Andrew, Belinda, and Teresa) for the relative stress-free week and outstanding result.

 

Jacqui & Gary

We just want to take a moment to thank Darren and Belinda from Pennisi Real Estate for the great job they did selling our house in Taylors Lakes. Not only did our house sell in a week and a half but it sold for more than we expected. You certainly went that extra mile for us in so many ways. We want you to know that nothing went unnoticed or unappreciated. Thank you for everything!

 

Colin & Deb

The model used by Pennisi Real Estate walks the walk of the Neil Jenman model. This is why we chose Pennisi and we have not been disappointed in any way. Belinda Fischer appeared to be assigned to our sale and she did a very professional job with excellent support from the rest of the team. We even employed one of our friends to do the mystery buyer test, and the results were impeccable. Despite the fact that the enquiry was out of hours it was promptly dealt with by Belinda, with all of the requested documentation supplied. If we buy or sell other real estates in Melbourne we will rely on Pennisi to work as our agents.

 

Michele Clifton

I would like to thank the team at Pennisi Real Estate for helping me sell my house recently. I would especially like to thank Belinda Fischer who made me feel at ease with something that I thought would be a terrible ordeal. Belinda made me feel very comfortable with the whole process, she is highly professional and most importantly very personable and lovely to work with. I highly recommended Belinda to anyone considering selling a property. Sincerely Michele Clifton.

 

Jennifer & Adrian

Hi Andrew (& team), thank you for the lovely flowers, what a thoughtful surprise! Thanks for handling the sale - so pleased it's finally over! Woohoo! Adrian is away at the moment so will have to celebrate when he gets back. All the best, Jennifer.

 

Maria Cantone

Jodie has been my property manager for over 20 years. During this time I have found her to be attentive to any queries or concerns raised either by me or the tenant. Jodie has always provided me with sound advice and at all times keeps me informed. Her professional manner and attention to detail are greatly appreciated.

 

Stephen Colman

I just wanted to take time to thank you for your assistance in buying our new home. My family are genuinely excited about our purchase and cannot wait to move to the area. Thank you for your professionalism throughout the process. Please thank all those involved for their hard work in making the experience a pleasant one. I will definitely recommend Pennisi to friends and family.

 

Cam McDonald

The team at Pennisi Real Estate were the best decision I made when selling my property. From my initial meeting right through to sale, there advice and direction was professional, friendly and prompt. I would like to thank Belinda Fisher particularly and her team, for providing constant updates and progress. No enquiry was too small or too big. The short time my property was on the market and the excellent price it achieved is a testament to Belinda's efforts. I would recommend Pennisi to anyone and Belinda particularly.

 

Margaret

I am writing to say how pleased I am with the way Teresa Soliman handled the sale of my property. Teresa dealt with the difficulties which arose during the time the property was on the market with great professionalism, diligence and of course this culminated with the final outcome of a successful sale. Because of the distance between the property and my place of residence, at all times (which were many) that Teresa had to be in touch with either myself or my daughter, she was always amicable, friendly and always had a solution to overcome each problem as it arose. There were many little things too that I am sure were not her responsibility that she also dealt with, for example, as the property was vacant she redirected all mail that arrived at the property to me. This is the second property this year that Teresa has successfully sold for me and I cannot thank her enough for her friendliness, her availability at all times, day and night, 7 days a week that I was able to be in contact with her if need be, her knowledge of the market and her wisdom and guidance. It has been lovely to meet her and it has been my pleasure to do 'business' with her.

 

Barbara

I have known Jodie Lester for a number of years as Property Manager to both my investment properties. At all times she has been helpful and vigilant towards the condition of the properties. She has arranged inspections and gone out of her way to service both parties. She has always arrived on time and has been supportive when issues have arisen. The service she has provided has been professional as has her appearance. I can recommend her as an efficient Property Manager.

 

Peter

I have no hesitation in recommending Tom Reddaway as an outstanding Real Estate consultant. My own experience with Tom began when I recently needed to sell a 1-Bedroom apartment in the heart of Swanston Street, Melbourne. As I had managed this property from my home in Queensland, I was not in a position to work with a Real Estate consultant first hand. This posed no problem at all for Tom. He took the time to listen to my particular requirements for selling my property. This included liaising with a complex array of legal, financial and family personnel across two States. As my property was leased to a family member I was particular in requesting that Tom works around the specific limitations of property access and university exams. I also needed to a person who would respond to my requests in a manner that was both firm and flexible. To fit the bill perfectly. When it came to recommendations regarding sales price within the current property climate, Tom demonstrated a comprehensive understanding of the market as well as developing a sales strategy that would deliver the best result for me. Tom's youthful enthusiasm is supported by a corresponding attention to detail - for me, I can say without hesitation that Tom knows exactly what he is doing. Everything from personally attending to the photography of my apartment to a dogged approach to following up matters of detail regarding contracts - all matters were dealt with quickly and professionally. As with most of us, time is money and I felt that Tom saved me a great deal of money by his timely advice and proactive approach to managing the project that was selling my property. I believe that anyone working with Tom Reddaway will be more than satisfied with the outcome he delivers and I have every confidence that you will experience a high degree of satisfaction with the outcome.

 

Steven and Jackie

Just a quick note to express Jackie and my gratitude for helping us sell our house. When the process started we had 3 different agents come and discuss our property and its potential for sale value. It was clear from the beginning that your approach suited our sale philosophy the best (and cost us nothing to “have a go”). You provided a clear structure to the sales campaign and one that I felt comfortable signing up to. I was also impressed that after inspection by the greater Pennisi team you recommended we increase our initial advertised price to ensure we returned the highest price possible. I think that this really helped us achieve our final sale result (which was at your teams expected price). Our sale experience with Pennisi was over in 10 days but our future deals will continue for a lot longer. This has been evident with your assistance in finding us a new home, and market research provided to me. Many thanks to the Pennisi team and you directly Tom for all your assistance.

 

Pauline

My sincere thanks go to Teresa Soliman and the team at Pennisi Real Estate for the professional way they assisted us in selling our property. I was extremely impressed with your honesty at all times throughout this process. If I needed a question answered you were willing to promptly respond with the necessary information. Your courteous manners in all our negotiations were outstanding, the price was most acceptable and I would highly recommend your services to other prospective customers. Thanks again for your much valued and impressive service

 

Lok-Man Shu

I wish to thank you and your team for your selling strategy. In the current low market, your strategy has provided an outstanding result for us. The little risk in the no sells no payment was also a bonus. We meet with several larger real estate and really do feel that we would not have achieved similar results with their strategies. Your team has also been professional and courteous throughout the campaign. Thanks, Regards Lok-Man Shu

 

Val

In my experience, Belinda is a fantastic real estate agent who listened carefully to our needs and assisted us in the buying process by liaising with the seller on our behalf. She kept us well informed of what was happening with the property ensuring a hassle-free purchase. I would happily recommend her to all of my family and friends.

 

David & Catherine

Our dealings with Daniel Lahn and Pennisi Real Estate were nothing short of excellent. Daniel's manner, professionalism, punctuality, and reliability made him an absolute pleasure to deal with, and we have only praise for his work ethic in every respect. While we were looking to sell our existing property and purchase our new home, we met with a lot of real estate agents, Pennisi Real Estate's professional and sincere approach, made them stand out amongst their peers. We would personally like to thank all the staff at Pennisi Real Estate for their hard work and commitment to achieving our desired outcome, and for making both our selling and buying experience as easy and enjoyable as possible. We were very happy with all of our dealings with you and would thoroughly recommend Pennisi Real Estate without hesitation.

 

Sean Collins

Thank you very much, Tom! Buying a house which over time will become my home was a big decision! My dealings with yourself and your colleagues at Pennisi was nothing short of excellent. I will definitely call upon you if we ever decide to sell or for any other property needs because that would be the best customer service I have ever experienced; that's what customer service is about! Excellent service! Thanks again.

 

Christine Greiser

My townhouse in Essendon has recently been sold by Ms. Teresa Soliman of Pennisi Real Estate Agents. Despite a particularly challenging real estate market and less than ideal economic conditions, Teresa was able to achieve a good outcome with the sale of my property. Although in the past I have not been an advocate of the Jenman sale process, in this instance, Teresa was able to achieve a sound 4.2% higher sale price using the Jenman approach than I was quoted as a “realistic and achievable price” by another local Real Estate Agent who recommended going to auction. Teresa was very helpful and friendly throughout the sale process and easily contactable at all times. Thank you, Teresa, for the result.

 

Neil Jenman

I am very proud to have my name linked to someone as honest and competent as you, Teresa.

 

Noel and Betty Cator

To whom it may concern, late last year we decided to sell a unit in Pascoe Vale. We had owned this unit for some 20 years buying it for accommodation while our daughter attended University in Melbourne. About 10 years ago our daughter moved to Ballarat and the unit was only used by us and family members on frequent trips to Melbourne. Over the twenty years due to normal wear and tear the unit needed painting, new carpet etc. When the decision was made to sell it we contacted Pennisi Real Estate to handle the sale and was introduced to Teresa Soliman. Teresa visited the unit the next day and on the inspection made several useful recommendations on the refurbishment and very comprehensively went through the process of selling and what costs would be incurred, how it would be advertised and then gave us a figure of what she thought the unit would be worth. After a couple of months, we contacted Teresa and put the unit on the market. She contacted us every Sunday night to let us know how many inspections she had over the week and if any people had shown real interest and what comments were made regarding the unit. After 6 weeks Teresa rang to say she had 2 offers on the unit and one were actually above the advertised price and that offer was naturally accepted. The service received from Teresa was outstanding, always courteous, helpful and available at any time for assistance. I would recommend Teresa to any person contemplating selling their property. Yours sincerely - Noel & Betty Cator

 

Dale Collins

Dear Sir/Madam, Good afternoon. I recently purchased the property at Butler St Essendon through one of your agents, Julie. I have been looking a property for 2-3 months & early on spoke to Julie who has been most helpful in my endeavors. She has regularly been in contact with me, at least once a week asking how I was going & suggesting possible properties that I might be interested in. She also put herself out to open the property I purchased at my convenience which I greatly appreciated as well as being pleasant, professional & interested in my situation & needs. I'm happy that I could finalize a purchase with her for her efforts & am happy to advise you of my appreciation. Julie is a fine example of demonstrated professionalism, care & client interest for your Company. I am pleased to tell this as a very satisfied new owner. Best regards, Dale Collins

 

Katie Candy

Dear Jason, I ‘m writing to let you know that I was so impressed with the way that you dealt with me during the entire sale process of our Deer Park home. You are a very personable, reliable and professional person. I always knew what was happening and what was our next step, which made me feel very relaxed about what is normally a very stressful process. At the time we needed the highest sale price possible, as it was an investment house that we needed to quit in a hurry. Not only was the final sale price well above what we had hoped, it was sold within a couple of weeks and with not much fuss at all. In Western Australia, our Real Estate Agents don’t use the Buyers Price Declaration method. I don’t know why? But I think this was the reason we got so much for the house, including, of course, your fantastic negotiation skills! I was really surprised how quickly it happened and that there were really no “tyre kickers” slowing things down. Like I said I really enjoyed dealing with you. It is very rare that you can find someone you trust these days and that you would recommend to not just anyone, but also friends and family. You are a credit to Pennisi Real Estate.

 

Tim & Chloe Gomez

Dear Darren, This is just to let you know how much we appreciate your help and endeavors, first of all, to put us at ease during our uncertain and shaky days when we were planning to move to a smaller house. Once we made the decision, we had no hesitation in asking you to take over, knowing fully well that you would use your experience and expertise to do the best for us. What further gave us peace of mind was your offer to negotiate on our behalf once we decided on a suitable house, and that's exactly what you did, meeting us at the Agent's office and negotiating the price and conditions, and this ensured that we wouldn't be taken for a ride. We'll unequivocally recommend you and your Company to anyone contemplating selling and buying a house. Sincere thanks, Darren: we wish you and the Company all the best. Yours Sincerely, Tim & Chloe Gomez

 

Sue Bullen

Dear Julie, Thank you for managing the sale of my house on Albert Street Oak Park. From our first telephone conversation, you treated me with respect and understanding. Throughout the selling process, you were prepared to spend time explaining each step and ensured that I was able to make my decisions based on fact and professional advice. You even arranged for minor repairs to be made to improve the presentation of my property. When Daniel presented the offer from the eventual buyers you made time, on your weekend off, to call me to discuss the offer. I had set a sale price that I honestly didn't expect to achieve, but you did it. Your promise to give the finest service and achieve the highest price possible certainly proved correct in an amazingly short time frame! I would have no hesitation in recommending Pennisi Real Estate, in fact, I have given your card to a number of friends and fellow golfers who are considering selling their properties. Every one of the Sales Team that I had dealings with was professional, friendly and considerate of my needs. When potential buyers were inspecting my property I was confident that my home would be presented to people who genuinely wanted to buy. Thank you to Tony for his frequent visits to set up the For Sale sign, to bring the new owners and their bank valuer through, and for turning that sign around to SOLD! Thank you, does not seem enough. I can now move to my new home with good memories of the sale process knowing that I have been dealing with a Real Estate Agent who is professional, honest and who genuinely cared about me. Yours Sincerely, Susan Bullen

 

Marc Pilli

To Whom it may Concern, Recently I had pleasure in dealing with Ms. Teresa Soliman of Pennisi Real Estate for the purchase of our next home. I had dealt with Teresa on a previous occasion in 2009 where she managed the sale of my parents' property in Brunswick. At that time, Teresa delivered the requested reserve and ensured a smooth transition, making the experience very positive. With our recent purchase, Teresa has conducted herself in a very fair manner and was able to manage our expectations while also looking after her customer who's interested she represented. I found our negotiations to be pleasant, realistic and above all highly ethical. I would recommend Teresa and by extension the whole Pennisi Team for the professionalism and care in which they deal with customers on both sides of the transaction. Kind Regards - Marc Pilli

 

Aaron and Angela Smith

We are extremely happy with the professionalism and thoroughness that Belinda Fischer showed us throughout the whole process. Thanks, Belinda and all of the team. Aaron and Angela Smith

 

Daniel Oakley & Samantha Jones

To Whom it May Concern, We were very happy to have Julie Adams and Daniel Lahn working with us to sell our home. When we were initially contacted by Daniel we were attempting to sell our house privately due to previous bad experiences with Real Estate agents. Daniel was very genuine and honest in his approach with us that we decided to see what Pennisi Real Estate had to offer. Upon meeting with Julie and Daniel (at a time that was most convenient for our family) we were impressed with what we heard. Nothing was too much bother and they were more than happy to answer our many questions. They provided us with outstanding advice on how to prepare our home for sale and other important facts regarding selling our property. We immediately listed our property for an amount that we felt was very reasonable. Throughout the sale of our property, they promptly returned all phone calls and had to advertise in place as soon as possible. Julie worked hard, illustrated a great understanding of contract details, negotiation etiquette, and documentation. Our home was under contract within the first week of listing it, for sale for the amount that we had wanted. Julie Adams and Daniel Lahn were the outstanding professionals we were looking for and we have no issues in recommending them to anyone wishing to sell or buy a property in the future. Thank you for all of your help! Daniel Oakley & Samantha Jones

 

Peter and Wendy Hayden

To whom it may concern, We have just recently sold our home and we would highly recommend Julie from Pennisi real estate as Julie's professionalism and cheerful disposition guided us through the process and was always available to answer any queries we may have had. Julie worked closely with us and it was always a pleasure to chat with her, always encouraging us to achieve our goal. We wish Julie all the success in the future. Cheers - Peter and Wendy Hayden

 

John Wheeler

To Whom it may Concern, Just a short note to thank Julie from Pennisi Real Estate for a job well done in selling my property in a difficult time for the market. I found the constant updates via phone or emails very helpful also, overall I am very happy with the service provided and would not hesitate to recommend Julie to anyone wishing to sell their property. Note: I did get my reserve price for my property and it was on the market for around six weeks. Kind Regards John Wheeler

 

Harry & Doris Dobell

To Whom It May Concern, When a villa became available at our chosen retirement village, we had limited time to sell our home to secure the villa contract. On the day we signed with Pennisi Real Estate with Teresa Soliman as our agent we were given excellent advice and prompt attention. Our home was sold in record time and we can now look forward to moving to a much smaller home. Teresa's punctuality with inspection appointments by prospective buyers and follow up on all details pertaining to the sale gave us complete confidence that she was acting in our best interest at all times. We highly recommend Pennisi Real Estate agents to any person considering selling or wish to buy a home. Yours Sincerely, H & D Dobell

 

Brian Mills

I just wanted to say thank you, Julie, for your presentation, showing this 3 bedroom home/unit to me on 2nd July 2011 in Keilor Downs. I am delighted with the purchase - this will suit me now and in my retirement years. With beautiful surroundings. Thank you, Julie, for your helpful advice, confidence, support and ongoing reassurance. I like to wish you Julie at Pennisi the best for the future. I remain, Yours Faithfully - Brian Mills

 

Noela and Jack Helms

We wish to express our thanks to you for the way you handled the sale of our property. You acknowledged our trepidation about selling up after so many years in the one home and our desire that everything should be as stress-free as possible. You kept in constant contact so we always knew exactly what was happening and then took us carefully through each step of the sale process. Beyond that, you assisted us in the search for a new home. Throughout all this, you have been totally professional and a pleasure to deal with at all times. Yours Sincerely, Noela and Jack Helms

 

Kevin Cugley

Thank you, Belinda Fischer, for your help in selling my property. You were very helpful throughout the entire selling process. Kevin Cugley

 

Belinda Franjic

Dear Sir/Madam, I recently purchased a house in Moonee Ponds from Belinda Fischer of your office. I write to tell you that from beginning to end, the experience was thoroughly pleasant. Belinda was delightful to deal with, accommodating numerous requests for inspections and keeping me updated on the progress of the campaign without ever being forceful. I wouldn't hesitate to recommend Belinda to other purchasers and vendors. Sincerely, Belinda Franjic

 

Gary McVeigh & Karen Daisley

Many thanks to Belinda for the wonderful service received from you personally and all of the time and effort spent with us. Your professional attitude, help, and advice made our recent purchase of our first investment property a positive one. We have no hesitation in recommending you to all of our friends and family and wish you continuing success. Garry Mc Veigh & Karen Daisley

 

Rosemary Davison

Dear Julie, Thank you very much for guiding me quite painlessly through the sale of my unit. It all happened so quickly, and with such a fantastic result, that I have to keep reminding myself that it has, in fact, really happened. I appreciate your honesty, sensitive patience, and through perseverance. They are qualities I admire and I have recommended you and Pennisi Real Estate to several of my friends who are thinking of or are in the process of, buying and selling the property. As a result of your efforts, I can now look forward to a future in a new home feeling safe and financially secure. Thank you. And thank you to those of your colleagues who helped. Yours Sincerely, Rosemary Davison

 

Laury & Raelee

We listed our property with Teresa Soliman at Pennisi Real Estate on a Thursday and it was sold on Sunday at the full asking price. With Teresa’s strong knowledge of the local area and her dedication to her job, I would never list my property with anyone else. She is an impressive sales person and a very genuine person which makes her one of the best, if not the best Sales Agent in the area. Thank you, Teresa, you made a potentially stressful experience into a great experience. What a great result without all the bells and whistles! From Laury and Raelee

 

Afrodhite & Nick Rouvas

Dear Mr. Pennisi, I just wanted to compliment one of your real estate agents, Ms. Julie Adams, who separated from any real estate agents I have come across. We have been looking to buy a property for the last 7 months and once I came across Julie, I found her "from the heart" and comfortable to talk to. A true asset to your company who is genuine, caring and listens to the buyer/vendor. Please pass on our congratulations to Julie for her wonderful personality and genuine character. I have to admit, it's hard to come across as I met many real estate agents in the past 7 months. Happy New Year...! Best regards, Afrodhite and Nick Rouvas

 

Kavita Relan

I would like to commend one of your Sales Consultants, Julie Adams. My husband and I recently bought a house in Kealba through her, and the whole experience was very satisfactory, mainly due to her efforts. Julie gave us valuable advice, and arranged everything to our satisfaction, including chasing up some paperwork that we required from the vendor, a few weeks after the contract was signed. She was in constant touch to ensure that it was all going as planned for us.Very professional, caring and great people skills! We wish her all the very best and look forward to dealing with her again.Kavita Relan

 

H & D Dobell

When a villa became available at our chosen retirement village, we had limited time to sell our home to secure the villa contract. On the day we signed with Pennisi Real Estate with Teresa Soliman as our agent we were given excellent advise and prompt attention. Our home was sold in record time and we can now look forward to moving to a much smaller home. Teresa's punctuality with inspection appointments by prospective buyers and follow up on all details pertaining to the sale gave us complete confidence that she was acting in our best interest at all times. We highly recommend Pennisi Real Estate agents to any person considering selling or wishing to buy a home. Your sincerely, H & D Dobell

 

Tavita Maanaima & Nicole McFarlane

Dear Darren, I am writing to personally thank you and your sales team at Pennisi Real estate for the great service and personal attention we received as part of the selling process of our house. The service was exceptional and unexpected from a Realtor. Your knowledge of the local market and key contacts in the community helped us with a prompt sale of our house. The sales process was carried out with ease with an understanding of how we wanted the process to be carried out given our young family which allowed us to carry on with our normal daily lives with our privacy and security as well as relieving us from the stress of selling our home. This gave us the peace of mind that our home was in good hands. Regardless of whether you are buying or selling, I would highly recommend Pennisi Real estate to assist in such a life-changing move. Yours sincerely, Tavita Maanaima and Nicole McFarlane

 

Cameron Horder

I have known Darren Barr at Pennisi Real Estate for approx 6 years and in all of my dealings with him, I have found him to be totally honest and reliable. Darren has sold 5 houses for my family and I purchased my new house through Pennisi Real Estate as well. I have been very happy with the level of service, honesty, and punctuality that Darren delivers and I have no hesitation recommending him to anyone. I have referred a few people, looking to buy and sell and they have been very happy with the service as well. I would highly recommend Darren Barr and Pennisi Real Estate to anyone looking for a Real Estate Agent. Cameron Horder

 

Rosanna Jankovic

Darren Barr was recommended to us by our next door neighbor who was also selling his property with Darren. Our neighbor said: "try this guy as he sort of uses an alternative method of selling and it may be more of a true indication without all the lies that most other real estate agents feed you". So we thought we would give Darren from Pennisi ago but were very determined to make no decisions or commitment until we at least spoke to another two agents. Without researching much I was thinking to sign up with someone closer to where we lived and Pennisi is a lot further than many other agents. Before we met Darren I did my research: What are we likely to hear from an agent Myths about commission Sales pitch Likely valuation of my house Etc. Met with Darren and he agreed about all the common lies you hear from other agents. he simply just told us how he operates and the way Pennisi operates. It doesn't suit everyone, some people like to hear glorification and creative specials but I certainly liked hearing what Darren told us as it appeared to be more honest. We signed with him that evening. Darren impressed me by his communication skills, following through with what he said, through explanations, and he conducted himself at all times in a skilled, knowledgeable and professional way. I've said this a few times to Darren: "I don't trust car salesmen and real estate agents" and in reflection, I still don't trust car salesmen and real estate agents however without hesitation or even thinking twice, when I sell again or buy, Darren from Pennisi will be my first and one and only person I will go to. The selling of our house was at times emotional but I thank Darren for always making me feel comfortable and informed. With Gratitude, Rosanna

 

Suzanne Del Re

Congratulations! Mr. Darren Barr, I would like to express my sincere thoughts regarding the sale of my property. I was a little apprehensive to place my home into this current market in fear of not being able to reach a suitable price that would meet my expectation. Also, I had heard many stories of other agents wanting upfront fees to advertise their homes and overvalued selling prices, and of course I did not want to find myself in this position. I contacted Pennisi Real Estate and was welcomed to a home meeting with Mr. Darren Barr. After discussing with Darren my intentions, he proceeded to provide me with real answers to many of my questions of concern. Darren was very honest and steady in his manner of business and I suppose it was his upfront honesty that made me decide to give him a chance. he facilitated me in the most professional manner into placing my home into the marketplace. This transition felt totally comfortable and I was very reassured by Darren's guidance. He came with his cameraman and not only took the photos, but the photos were terrific shots that enhanced many areas of concern to myself. I have seen other photos that agents have taken and wondered why they displayed such poor photos. So in closing, the photos to my home: Darren's pictures were excellent. Within two days of the photo shoot, Darren had two potential clients on his books already to visit my home. On Saturday, Darren viewed the home to both couples, and that afternoon Darren called me to tell me one couple were very interested and the other couple was not at all interested. No bullshit straightforward responses. I liked that too! Low and behold on Monday, I received a phone call from Darren and he said one of the couples were willing to put in an offer I was ecstatic. Wednesday (now three days later) I met up with Darren and he handed me an offer in writing. I smiled with disbelief that this could happen so quick, I answered quickly - YES........ and as they say, the rest is history................. Darren's that is! SALE OF THE YEAR 2011, Without a doubt, goes to Mr. Darren Barr, Team Player, Team Professional from Pennisi Real Estate. Congratulations Darren on selling my home, you deserve the accolades that go with this sale, due to your diligence and utmost care that you provided me as a client. Ms. Suzanne (Happy Jan, no, Happy Client) Del Re
P.S. Best of luck Darren, keep on going.........

 

Tom & Ratka Stojanovski

Darren, Yet again another glowing letter of praise but this time for all your efforts and assistance in helping us purchase our new home. From the moment you sold our house we spent several months searching and attending open for inspections. You were always only a phone call away offering advice and your opinion on where the property "sat" in the location stakes and price. Not only did you undertake some background checks but also offered to attend the auction to provide moral support. On auction day you were cool, calm and collected and with your coaching, we knew when to enter the bidding arena and when to slow it down. You were also conscious of our budget and as emotions ran high between two bidders you were the voice of reason in my ear. You did all this unsolicited and out of the goodness of your heart. Your efforts have been truly appreciated and no words can express the kindness you have shown us or the openness you display. Please accept this gift as a token of our appreciation and think of us as the family you helped find their home. Until our paths meet again in the not too distant future, we wish you and your family good health and happiness.

 

Suzy Sura

Thanks to Arthur for knocking on my door last year to ask if I was considering selling. I really didn't have to look any further at other Agencies. I am very pleased with Pennisi, thank you. Suzy

 

Michael Chainey

Dear Arthur, I thought I'd email you to let you know how really really pleased I am at the fantastic result achieved for my Coburg property, and to say thank you to you and the Pennisi team for your support throughout the sales process. Specifically, of particular importance to me were; the initial meeting where we discussed the different sales process options (very enlightening!), the sales process literature you provided, keeping me informed of what to expect both before and after offers were made, you being available to answer any and all questions, the support I received from all members of the Pennisi team with whom I came in contact, and also your humour and positivity while providing support to a very nervous client throughout the sales and marketing processes. I am happy for my contact number to be passed on to prospective Pennisi clients who may want to discuss the "Pennisi experience" with me. Once again, thank you to you and the Pennisi team for your efforts and the fantastic result. Regards

 

Brad & Nathalie Evans

We wish to thank you and your team for everything you did to assist with the recent purchase of our home. We specifically acknowledge the outstanding work and achievements of Teresa Soliman who personally handled our purchase. We valued the genuine integrity, and honesty displayed by Teresa and importantly any conversations we had along the way, whether related to pricing, vendor issues etc we felt we were in the company of a good friend. Teresa was readily available to show us any properties that took our interest, and importantly at times that suited our young children. We never felt pressured to make any decisions and were consistently updated with all relevant information which leads to a relatively stress-free process. We were so pleased to have made the decision to purchase through Pennisi and thank you and your team for your assistance and general approach to the sale process.

 

Steven Janides

I just wanted to send you a quick note in regards to the dealings I had with your Sales Representative, Arthur Kokkinos with regards to the above-purchased property. We have bought and sold about half a dozen properties over the years and have to say that the professionalism and courtesy showed by Arthur was outstanding. By the time we commenced our negotiations up until the deal was completed (around Midnight), Arthur was 'FULLY' transparent and honest. An amazing trait (and I have to apologize in advance for making this comment) for someone working within the Real Estate industry. Let's hope our new home is as enjoyable as the sale process was!

 

John & Margaret Ristovichis

Very good service. Hard to improve. Good advice, prompt service and very professional and good options.

 

Daniel Kiernan

I dealt with Pennisi in the purchase of my unit and I always found them to be extremely professional and approachable. Pennisi always assisted me with any enquiries I had and I would have no hesitation in utilizing their services again.

 

D. Williams

Honest approach didn't make unrealistic promises, kept me well informed and returned calls and dealt with my requests promptly and effectively. Had my best interests at heart. Have already recommended my associates to deal with Pennisi.

 

Georgina Lontos

Teresa was perfect to deal with. She explained everything I needed to know in detail and didn't hesitate to answer any questions. She had respect and courtesy. All my needs and demands were met within an excellent manner. She is the best agent I have dealt with. Got me a price that completely shocked us - well done!

 

Paul Drvodelic

An effortless selling process with no stress whatsoever. Precise, professional and excellent service from listing to sale.

 

Mark Kennedy

It has been a very pleasurable experience dealing with Teresa and I wish her continued success in the future.

 

Robert Taylor

Pennisi was very professional up front and there were no hidden costs. Great staff to deal with and we would defiantly use Pennisi again in the future. It was a quick and easy sale!!

 

Barbara Sprathing

At Pennisi Real Estate all the staff are very friendly and attend promptly to any queries that may occur. I was very happy with the Sale Price and I didn't have to auction. I would highly recommend Pennisi's and would not hesitate to use them again.

 

Melinda and Tony Williams

I am writing in regard to our recent dealings with your company in purchasing the property at 10 Grimes Avenue, Taylors Lakes. The agent that we dealt with was Nick Warner.We found Nick to be prompt, well-informed, efficient and courteous at all times. In a word, professional.

 

Dianne & Steward Gilmore

Teresa was very helpful and kept in touch all the time. We found her very pleasant to deal with.

 

Geoff & Marie Ollier

Sam Hurst is a great guy to deal with!

 

Justin Nava & Jessica Naughl

SAM HURST is the best Real Estate Agent going around. KEEP going, Sam.

 

Caterina Zampogna

Extremely happy with the service. I am confident that you will eventually find a suitable buyer for my rental property.

 

Pauline Morrison and Thierry Kisnorbo

We would like to recommend Nick Warner and the team at Pennisi Real Estate for the wonderful results they achieved in the sale of our home. To our delight, Nick was able to achieve a sale price which was well above our asking price. This wonderful result was achieved in just over a week of signing with Nick and the Pennisi Team. The contact that we had with Nick and the Pennisi Team was exceptional. Appointments for inspections were made with as much notice as possible and these times were considerate of the needs of our young family. Feedback after these inspections was prompt and thorough. Overall, Nick delivered what he promised (a price we were happy within a time frame that suited us, which is not often the case with Real Estate Agents. We found Nick to be passionate about Real Estate and the Jenman approach used by Pennisi. This enthusiasm, combined with his long-term commitment to contact us as both a buyer and a seller is the main reason we engaged Nick and the Pennis...

 

William Craddock

May I take this opportunity to express my appreciation to have Emily as a Property Manager who has a pleasant personality, but always professional in her work. She would be an asset to your company.

 

Michael & Marion Plunkett

In June, my wife and I made the decision to sell our house at Braemar St Essendon. Following an approach from Ms. Teresa Soliman, we decided to market the property through Pennisi Real Estate. Whilst a number of Pennisi sales personnel were involved in the valuation and marketing of the property Ms. Soliman appeared, from our viewpoint, to address the issue with a high level of determination and marketing skill. It was therefore not a surprise when Ms. Soliman tabled an acceptable contract for the sale of the property within two weeks of the commencement of the sales campaign. Several aspects of the sale stood out: • Teresa and the Pennisi Sales Team were able to exceed the advertised price which, at the time of sale, was possibly a record for this type of property, • By electing to sell privately the sales proceedings commenced immediately the property went to market and • The method of sale minimized advertising expenditure and eliminated the inconvenience of any open inspections. In reviewing all aspects of the marketing plan and its execution it became obvious to us that Ms. Soliman’s drive was the key factor in accomplishing the sale in such a short time frame. She possessed an accurate knowledge of the Essendon market and had access to an extensive list of persons with an interest in properties in this particular area and price range. From our perspective, we were delighted with the overall response from Pennisi Real Estate and, in particular, Teresa Soliman. Accordingly, we would have no hesitation in recommending Teresa to any person wishing to sell in this area.

 

Daniel Di Benedetto

Dear Teresa, As a professional worker, l like many others are hard struck for time, but l wanted to collect my thoughts and express these to you personally. Tonight l find myself in front of my PC at home and feel that the least l could do is too dearly say to you that your assistance and professionalism are greatly appreciated, and l thank you for all your help over the past weeks l have dealt with you. To pour out my thoughts over the Internet is something l find difficult, but here goes - the thought of buying a home in a seller's market is something l never dreamt about, and l am grateful for your assistance in making this experience less daunting. Furthermore, I am also forever grateful for helping me find the right property. The home at 77 Buckley St Moonee Ponds fulfills each and every one of my needs. Whether it is the close proximity to the beautiful parkland at the end of Robinson Street, transport (walking distance to Essendon train station & Pascoe Vale Rd tram stop), schools (primary & secondary), cafes/restaurants and prominent shopping locals of Moonee Ponds and Essendon (Puckle St and Rose St), all these variables are all valued qualities, and l am forever grateful in bringing this property to my attention. I would also like to thank you for your perseverance and help in reassuring my mother who more than myself was less convinced that 77 Buckley Street was the right property for me. Overall, the experience of dealing with you has been great, pleasurable and memorable. To have been given this opportunity to buy this home in such an outstanding location has not quite sunk in yet, but one thing that stands out for sure is that my experience with yourself as the selling agent has been tremendous. Given the excellent level of customer service and professionalism displayed by you, I would have no concerns, and in fact look forward to undertaking further dealings with Pennisi Real Estate in the future. Keep up the good work.

 

Val Hoskins

I would like to thank you all very much for the excellent service which you all extended to me during the sale of my house in Balmoral Street, Essendon, it was much appreciated. Special thanks to Teresa Soliman who worked hard to achieve a splendid result! And who was there whenever I needed her – which was often!! Regards to you all.

 

Peter Cowden

Toni & I would like to thank you very much for all the hard work you have put in to find us a suitable buyer at the price which we wanted. I know it must have been difficult finding the right client considering today's economic climate. Also, thank you for keeping us informed of regular updates that came through, please also thank the Pennisi team for all their efforts. The service provided by all the staff was fantastic in all regards.

 

Jahn C. W. Buhrman


Dear Mr Pennisi: My purpose in writing you this letter is to commend you on the incredible team you have assembled at Pennisi Real Estate, I have been involved with members of your staff for a period of 20 years. I met Helen Cafari (nee Heriot) when I engaged a property manager for 62 Baroda Street, Travancore in 1990. During those 20 years, she has managed the house and property extremely well even though addresses changed, tenants changed and communication sometimes difficult when we moved to southeast Asia. When Helen became Pennisi’s commercial property manager, Jodie Lester took over the Baroda Street portfolio and continued to meet the same high standard which I had come to expect from Pennisi Real Estate. It was at Helen Cafari’s suggestion that I engaged Teresa Soliman to sell 62 Baroda Street in May of this year. Although I am more familiar with the Australia “auction” method of real estate sales, Helen insisted that I go with the “Pennisi” method which is a form of sales I am familiar with from the USA. Teresa’s approach was extremely professional, well researched, and, most importantly to me, honest. Teresa believed that there were buyers in the market ready to purchase 62 Baroda Street and . . . . there were!!! The property sold within 10 days. Teresa was always punctual and very attentive to my needs and wishes. I have now experienced residential property management, commercial property management, and real estate sales through Pennisi Real Estate and I can only say that I am extremely pleased with my dealings with the company. I look forward to a continued relationship in the future.

 

Carmel Marozzi

Thank you for organizing the notice to vacate. I want to thank you for your superb service not just over the last couple of years, but in previous dealings I have had with the firm. I wish personal circumstances didn't preclude me from continuing to work with you. I have always had a great relationship with Pennisi's and hold the firm in very high regard. Should I ever need a real estate agent I will most certainly come back to you. Please pass on my appreciation to all the staff and directors.

 

Debra Hutton

Sorelle has been most professional in all my dealings with her. My references were extremely impressed by her thoroughness. She has always kept me informed and always promptly returned my phone calls. She is a very pleasant young lady and a credit to your company. My sister has two rental properties and wished that she had someone as efficient as Sorelle managing them.

 

John Salter

I recently rented a property from Pennisi and found it to be a rewarding and painless experience. From my initial contact with Sorelle until I leased the property (and beyond) I have found the company to be extremely customer service focused and attentive to the needs of a new tenant. Sorelle Webster is a rare find in the hurry-scurry property leasing environment. She did a fantastic job, was the consummate professional and did Pennisi proudly!

 

Julie Morrissey

I am really pleased with the service I receive from Sorelle and the rest of the crew. I have recommended Pennisi to other investors.

 

Michael Brewer

I have found Pennisi to be excellent and fully professional. When trying to find rental properties, nine out of ten agents treat you with contempt, act unprofessional and are extremely rude at times, so it was a breath of fresh air when I had to communicate with Pennisi. The extra “moving in kit,” a helpful bag of goodies, as well as the welcome card just reiterated my first impressions. I wouldn’t hesitate to recommend Pennisi to anyone seeking to rent or deal with property and will take every opportunity to do so myself in the future.

 

Samantha Hobbs

Couldn’t be happier or more impressed with Emily’s professionalism and conduct! She is an asset to your company!

 

Marilyn Sheehan

I would always tell anyone in the property market to contact Pennisi. I had a difficult time trying to find a rental property. At the time I had just sold a property I was starting to regret this. However, the attitude of staff from my very first point of contact was friendly, helpful and efficient. I have in fact told many people, as renting a property is becoming a horrible experience, you certainly make sure that was not the case. Continued good service and congratulations on what you are doing.

 

Monique Archer

We cannot thank our Property Manager, Laury, enough for helping us find our perfect house! We had been searching for weeks and were almost ready to give up. From the moment we stepped into Pennisi’s doors on the first day we have been treated exceptionally. Everyone there we have dealt with has made us feel welcome and not like a nuisance just because we are renters – as MANY other agencies have! All in all, we have been extremely happy with the service we have received from everyone at Pennisi and we highly recommend anyone looking for a rental property to go to their Property Management department. Thank you! We are very happy tenants!

 

Lisa Dallen

Jodie is really helpful, I like the way she promptly returns your calls and follows up. Also, the fact that she has been with your office for a number of years speaks volumes. I was tired of dealing with real estate agents where their staff turnover was high.

 

Michelle & Bruce Jenkinson

Thank you for the very quick and hassle free service you provided. All of my questions were answered quickly and precisely in a friendly manner.

 

Anthony Moffat

Sorelle’s service has been fantastic since she took over management of my property. I would have no hesitation in recommending Sorelle’s service.

 

Rosemary Lo Bartolo

I was completely satisfied. I have found Pennisi Real Estate to be exceptional. The level of customer service I received was outstanding.

 

Andrew Barry

Jackie has been a professional and very efficient person to have had looking after the requirements of our rental property. Thank you for your efforts, Jackie!

 

Eddie MacDonald

Just like to let you know we did not realize what service was like until Jackie took over managing our property at 38 Balerno Circuit. Gone are the late payments and broken promises. Jackie is totally professional and a pleasure to deal with and follows up on all things that she says she will do. Thanks for the excellent service.

 

Bruce & Elaine Henry

We found Emily to be very friendly, resourceful and efficient. We’ve been delighted with your services and will contact Emily again when we need to re-let

 

Andrew Peterson

We just wanted to send our commendation of one of your staff for a job above and beyond expectation. Our dealings with your firm through Emily Klimes have been met by an outstanding standard of service. Her thoroughness and attention to detail made for a hassle-free tenancy. Her ability to deal with issues and communicate clearly and punctually was much appreciated, especially as the landlord was often overseas. It made our experience with Pennisi and very pleasurable one and we were disappointed not to be able to find a suitable rental to continue the relationship and excellent service. We would not hesitate to take up a further tenancy with your firm or recommend your company as a result of the high service that Emily provided. In more everyday language – Hold on to her she is a gem! Thank you for having the ability to spot a true talent.

 

Tanya Zuccarino

Emily was absolutely wonderful, she answered all my questions and provided all the information I required. She has been a pleasure to deal with and very professional.

 

Joan King

I am very pleased with the prompt and efficient manner in which your team handles liaising with prospective tenants and existing tenants. You are patient and courteous, I found you have a personal touch that is a rarity with real estate agents. So keep up the good work, your reputation can only keep improving.

 

Suzanne Yeoman

I have only praise for the team of great staff members at Sam Pennisi Property Management. Everyone has been wonderful.

 

Marj Paterson

Honestly – I have no criticisms at all. Sorelle and all members of staff always provided great service. I have recommended many people to Sorelle/ Pennisi’s and everyone has been very happy with the service friendly, professional with good results.

 

Tanya Silva

I was very impressed with Emily’s service. She was very quick to send me all the documents and kept me well informed about the process. I look forward to dealing with her again in the future in regards to my rental property.

 

David & Teresa Brancatisano

We were happy with the level of service you provided and hope to do business with you again. Please keep us updated with all properties on the market as we are always looking to buy the right properties for our purposes.

 

Sian Mitchell

So far Pennisi has been an absolute pleasure to deal with! The service is fantastic and we really appreciate the friendliness and helpfulness of the staff. We have found Pennisi property management incredible efficient and courteous. The staff was very helpful keeping us updated and informed of the property we were interested in renting. We also appreciate the extra touches to their service such as the tenants pack and being able to contact them seven days a week. Highly recommended!

 

Louisa & Patrick

We are extremely happy with the customer service and our dealings with Pennisi Property Management so far. We are also extremely happy with our rental property in terms of the condition, price, space and especially cleanliness. We feel so fortunate to have been chosen amongst the numerous applications, and we will ensure that we are respectful tenants. The staff at Pennisi have all been friendly and helpful, whilst our property manager has been very understanding and prompt in responding back to our queries. We also feel reassured in knowing that the contact hours are extended in comparison to other Real Estate Agencies. This is a key strength of the company. We will be recommending the company to others who may be looking for properties in the future.

 

Jennifer Roks

Thank you Emily – your attitude and attention to detail have made our rental application and ‘settling in’ period a very smooth one. Your polite and friendly manner is an asset to Pennisi and we would recommend landlords and tenants to use your services, without hesitation. Thanks again

 

Rosemary Thomas

Having not rented for many years we were very nervous about the treatment we might receive, especially given prior experiences with other agents. Our property manager Emily has been prompt in replying to any queries we had, very friendly helpful and efficient making the whole process easy and smooth. We are very grateful for her professional assistance, making our experience with Pennisi a pleasant one.

 

Adam Godden & Miriam Rahenbrock

The application was very fast. We were very pleased that the entire process took less than 24 hours, even though it was quite thorough. We would not hesitate to recommend your service to friends and family.

 

Anonymous

Recently I was asked to do a consulting job by Pennisi. I arrived about five minutes earlier than the appointed time. As I entered his office it was like walking into somebody’s home – somewhere you felt immediately comfortable and at ease. Even though the reception staff didn’t know me and only knew I had an appointment with Sam, they actually looked pleased to see me and didn’t act as if I had intruded. The reception area was absolutely spotless and fresh flowers adorned the reception desk and foyer area. There was a genuine feeling of warmth and friendliness. Had I been a prospective or current tenant, landlord, purchaser or vendor I’m quite sure the greeting would have been just the same. It’s little wonder he has been able to build a successful business. People would actually enjoy visiting his office.

 

Marea & Lindsay Perry

Dear Andrew, On behalf of my husband and family, I would like to personally thank you for selling my late mother’s home at the above address. You did it so professionally, plus getting the price that I settled on. I cannot speak highly enough of your efforts, more than I can say about the previous agent (in which I will not name). Andrew, once again thank you very much as you have taken a load off my shoulders on selling this property, and I will highly recommend you to any future buyers that come our way.

 

Rhonda Misson

I would like to express my appreciation for your staff’s services for the recent sale of my Essendon Property. Like most of the population, I have only purchased and sold one property in my lifetime so the process of buying and selling property is not a familiar activity. I particularly remember the anguish experienced when dealing with snakey bank managers when I bought the property in 1983. Not a process I will ever be encouraged to do again. And, of course, my perceptions of property salesmen has been shaped by the usual TV current affairs programs who feature “…the agents from hell”. When I decided to sell my flat I canvassed several of the agents in Essendon by letter and Andrew P. was the only agent who responded (?). He explained everything in a manner I could understand and remain in constant touch by phone and a weekly letter letting me know what was happening. Your office staff were also helpful and put me wise to what my legal bloke should do. (I deal with the legal profession about as much as I deal with the Real Estate profession). I’ve been a bit slow in sending the letter (sorry Andrew) but as you can see I now have a computer. Thank you all once again.

 

Mr & Mrs. Slade

I am writing this on behalf of my husband and myself on the sale of our home you and your staff are to be congratulated on your pleasant and efficient way you handle your business we would not hesitate to recommend your company to anyone selling their home.

 

Col & Evelyn Atkinson

Dear Andrew, We wish to take this opportunity to extend our thanks to you and your staff and to acknowledge their efforts together with the personal, friendly and professional manner at all times resulting in the sale of our house in Elstone Avenue, Niddrie in a most favorable and satisfactory way. This result was achieved with the support of your team and we have no hesitation in recommending Pennisi for advice, sale or purchase of Real Estate.

 

Elaine and Lea Kaye

Dear Andrew, I would like to write to you and express our thanks and gratitude to you on the way you and your wonderful staff treated us both in the negotiations for the sale of our home. In this day and age, public relations seems to have gone by the board and it was a pleasure to do business with someone who cares. Keep up the good work and other future vendors will catch on.

 

J Medley

Dear Andrew and staff, I would like to take this opportunity to thank you all for your professional services for the sale of my property. I could not be happier with the efficiency and friendliness you showed towards me. I am so glad I chose pennies real estate also when Sam Hurst brought the clients down to see the property, I found him to be very professional and polite, I could not have wished for better service. I wish each and every one of you all the very best for the future and again thank you for looking after me and offering me all your kind assistance.

 

Louise Cooper-Shaw

We have recently sold our property through Pennisi Real Estate. Our agent Teresa Soliman, has always been courteous, professional and committed to selling our property which has been in the family for 25 years. The property sold within a fortnight of being listed and Teresa did an exceptional job negotiating an excellent price for this property. We also admired the way Teresa kept us up to date after inspections, provided an honest appraisal of the market and caused minimum disruption to the tenants. We very much appreciated being able to deal with Teresa, and would have no hesitation in recommending her as an agent to anyone thinking of selling their home in the local area.

 

Tony Carmusciano

Dear Team Pennisi, I'd like to take this opportunity to thank the team at Pennisi Real Estate for the recent sale of my property at 4 Bass Court, Taylors Lakes. The experience I had with my own personal Agent "Krista Cedillo" was second to none, and still is with my search for a new home. My expectations on the sale of my property were met 100% in regard to expected price and time frame of sale as Krista predicted before we advertised. Once again, Thank you Krista and all at Pennisi Real Estate for the flawless process.

 

Jenny, Arthur & Tina Tolios

Dear Sorelle, Just wanted to say a huge thank you for our brand new bathroom! Tony the tiler was fantastic and he got everything done so quickly we barely noticed the bathroom was out of commission for a few days. Yours and Pennisi's level of service has been so incredible during our tenancy if I ever win the lottery and can afford to actually buy myself a house I will definitely be coming to you guys!

 

Maureen & Bernard Angel

We would recommend Pennisi Real Estate to anyone considering selling their home. We were apprehensive about selling our home, after living here for 34 years but the staff we dealt with from Pennisi – Teresa, Bianca, Sam, Nick & Amy were always courteous and helpful and made the process of selling easy. Our home sold in 9 days and we are very happy with the result.

 

Anne Tyson

I purchased my new apartment on Ormond Street, Kensington in August this year (2010) through Nick Warner of Pennisi Real Estate. I was thoroughly satisfied with the service I received. I found, with great relief after my experiences over many months with a number of other estate agents, that Nick was not pushy, or champing at the bit to get away and deal with the next task. He was very patient with my long deliberations and most helpful in carefully answering the myriad of (sometimes uninformed) questions I asked. Although of course, his job was to sell the apartment, he was a good sounding board when I was marshaling arguments for and against buying it, not trying to force the advantages of purchase on me. He was prompt to find out information which had not been clear from the vendor, and always polite and pleasant in his dealings with me. His easy sense of humor went quite a way towards relieving the pressure I felt about the big decision I was making. My experience in purchasing my apartment through Nick at Pennisi was made relatively painless for me by Nick’s helpfulness and courtesy.

 

Brent Strahan

You sold our house for far more than we would have hoped for, in far less time than we could have expected, and you kept or exceeded every promise you made to us. You were only in our lives for a week but you've made a huge difference to our quality of life. While you quoted a higher price to sell our house you were very reasonable with that quote, the fact that you charged us a fixed price on a no-sale no-charge basis meant there were no surprises for us, and the huge sale price that you did achieve meant we ended up far in front of where we'd have been if we'd gone with another agent. Most real-estate agents seem to start with a 4-week long "marketing campaign" (putting an ad in the paper) - you already had buyers to show through my house so you didn't waste my time bringing hundreds of tyre-kickers through. I think we had a signed contract within 9 days of having Jason Hill knock on our front door. Most real-estate agents try to seek an offer which is only slightly bigger than the second-best offer. You sought, and obtained, the highest offer from the biggest buyer. I could go on but I think I will just finish by saying: You can trust this man. We did. And it worked out great!

 

Andrew & Tania Papadakis

A thank you to the Receptionists who always followed up phone calls and passed on messages promptly. It is lovely to hear friendly voices on the phone, particularly during trying times. With much thanks.

 

Rob McGrath

Just a short note of thanks to you and the rest of the office team for your help and service over the past 3 years I have been a tenant with you. It is seldom you find a more courteous and helpful team in any office. I wish you and the other girls every success in the future and thanks again for the service over the past three years.

 

Mark Finlayson

I am writing to commend you for the service your organization has given me in finding a property. I have found your reliability and your ability to understand my purchase requirements have exceeded my expectation. I have dealt with many Real Estate Agents in Essendon, Ascot Vale, Moonee Ponds and Strathmore area who promote themselves as being the best in service for the purchaser and the vendor. These organizations promised the world and that they would do the best for us, and we have continuously been disappointed with them. It is refreshing to know there is someone out there that does have your best interests in mind. I have found your Buyers Club system to be very beneficial as it outlines to me what properties are on the market and then I am more informed about the properties and spend less time on properties that do not meet my requirements. Once again I would like to thank you for your assistance and have no doubt that when I am going to sell my property I will be placing it on yourself.

 

Rhonda Mission

I would like to express my appreciation for your staff’s services for the recent sale of my Essendon property. Like most of the population, I have only purchased and sold one property in my lifetime so the process of buying and selling property is not a familiar activity. I particularly remember the anguish experienced when dealing with snakey bank managers when I bought the property in 1983. Not a process I will ever be encouraged to do again. And, of course, my perceptions of property salesmen has been shaped by the usual TV current affairs programs who feature “…the agents from hell”. When I decided to sell my flat I canvassed several of the agents in Essendon by letter and Andrew Pennisi was the only agent who responded. He explained everything in a manner I could understand and remain in constant touch by phone and the weekly letter letting me know what was happening. Your office staff were also helpful and put me wise to what my legal bloke should do. (I deal with the legal profession about as much as I deal with the Real Estate profession). Thank you again.

 

Maria Perry

On behalf of my husband and family, I would like to personally thank you for selling my late mother’s home. You did it so professionally, plus getting the price that I settled on. I cannot speak highly enough of your efforts, more than I can say about the previous agent (in which I will not name). Andrew, once again thank you very much as you have taken a load off my shoulders on selling this property, and I will highly recommend you to any future buyers that come our way.

 

Pat Conquest

Barry and I would like to thank you and your staff for contributing to the relatively painless selling of our house recently. All the booklets giving advice on how to choose a real estate agent to emphasise the need for trust rather than choosing the agent who gives you the highest price estimate. This is the criteria we used and it took only one meeting with you Andrew for us to decide that Pennisi was right for us. Having initially expected to put the house up for auction, we felt much more comfortable with a private sale and the Jenman system and of course, this avoided the uncertainty of going to auction as well as the intensity of public inspections. Your price estimate was in line with what we were thinking of securing a valuation from a reputable valuer and considerable research in the area. Finally, although initially, I was vaguely concerned about the small number of inspections made, I realized that only serious buyers with a genuine interest in our home and with the right budget allocation to pay for it were invited to make an inspection. Like the one to have the house bright and shining and the garden neat, I found this a distinct advantage, plus the 24hrs notice I received in most cases. Thank you again, Andrew, for your consideration and tact in difficult circumstances.

 

Colin Maxwell & Evelyn Atkinson

We wish to take this opportunity to extend our thanks to you and your staff and to acknowledge their efforts together with the personal, friendly and professional manner at all times resulting in the sale of our house in Elstone Avenue, Niddrie in a most favorable and satisfactory way. This result was achieved with the support of your team and we have no hesitation in recommending Pennisi for advice, sale or purchase of Real Estate.

 

Marj & Alan Paterson

Thank you so much, we are thrilled with the results you achieved for us on both Coniston Avenue Properties. Thanks again!

 

Barbara P

Thanks to everyone at Pennisi for your professionalism and for making this such a straightforward and simple deal.

 

Emily Sully

Just wanted to let you know how happy I was with Vanessa on Sunday. I was quite distressed when I rang as the handle had fallen off and I couldn't get into the bathroom and I had a workshop that afternoon so needed to look my best. Vanessa was really empathetic and helped me over the phone by guiding me through what I could try to do without damaging the property etc etc. It could have been quite easy for her to just tell me there wasn't anything that she could do (being a Sunday) however she stayed on the phone with me and talked me through a few options and through that I got into the bathroom. Anyway, I just wanted to pass on that feedback because people are often quick to say what people aren't doing right but I think it's equally important to let people know when they've done a great job!! It is definitely people like Vanessa that really do make a difference. One day in the next year or so we will be looking to buy and Pennisi will be our first stop.

 

Katie Candy

Dear Jason, I ‘m writing to let you know that I was so impressed with the way that you dealt with me during the entire sale process of our Deer Park home. You are a very personable, reliable and professional person. I always knew what was happening and what was our next step, which made me feel very relaxed about what is normally a very stressful process. At the time we needed the highest sale price possible, as it was an investment house that we needed to quit in a hurry. Not only was the final sale price well above what we had hoped, it was sold within a couple of weeks and with not much fuss at all. In Western Australia, our Real Estate Agents don’t use the Buyers Price Declaration method. I don’t know why? But I think this was the reason we got so much for the house, including, of course, your fantastic negotiation skills! I was really surprised how quickly it happened and that there were really no “tyre kickers” slowing things down. Like I said I really enjoyed dealing with you. It is very rare that you can find someone you trust these days and that you would recommend to not just anyone, but also friends and family. You are a credit to Pennisi Real Estate.

 

Geoff & Lorraine Southby

Dear Jason, A very big thank you for all your time and effort in obtaining a buyer for our property. Geoff and I are still a bit shell-shocked and coming to terms with having to leave our home but at the same time looking forward to the next chapter in our life as retirees and grandparents. I will be sure to let Sam know just how impressed we were with your commitment and work ethic. Keep up the great work and hope to catch you next time I'm up at the Pennisi office. Many thanks again.

 

Tom and Ratka Stojanovski

The decision to sell ones home presents itself with many opportunities and possibilities. From the moment we made this momentous decision our immediate thought was “which agent will we entrust?” As prudent property owners, we researched our local agents and the road lead us to Pennisi. Having completed our due diligence we already knew about Jenman approved agents and this is one of the reasons we opted with Pennisi. The home sellers protection guarantee that we would receive was an added benefit. The philosophy of Pennisi suited us perfectly and our relationship with Darren Barr commenced. Our first meeting with Darren was very informative. He came well prepared and every question/scenario we put before him he was able to respond with evidence from his portfolio and an answer that satisfied us. Throughout our journey, Darren kept us updated and stayed in close contact with every interested party relaying to us key messages. His knowledge of the market and insight into prospective buyers is remarkable. The end result was a happy one as our property sold to our delight. We are extremely grateful for all his time, professionalism, work ethic and above all his invaluable advice. This has continued as we now search for our next home and Darren is still only a phone call away and has been a wealth of information. We are truly delighted with the level of service he has provided us and has no hesitation in recommending him to prospective sellers and purchasers. Agents like Darren are few and far between and he is an asset to have on your team. We wish him well in his endeavors and until our paths cross again thank you.

 

Michelle Ward

To Layla and staff, I would like to take this opportunity to say thank you for all your help with finding me a new place to live. The efficient and friendly service that you provided was no less than excellent and the small bag of necessities was a wonderful touch. I found Pennisi to be a thoroughly professional company and will recommend them to anyone I know looking for great service from a Real Estate Agency. Thank once again.

 

Kim Petersen

Dear Mr. Pennisi, I wanted to take this opportunity to thank you and your staff for their friendly assistance and warm support in the recent sale of my property in Brunswick. Initially, your staff assisted me to deal with unsatisfactory tenants and then you assisted me to sell the property for a satisfying amount. During this time I felt assured that even though I was living across the other side of the country, I knew you and your people were providing me with the highest quality of service – a quality of service and satisfaction I had not encountered before in several dealings with buying and selling of property through Real Estate Agent’s in the past in Victoria. What made your quality of service memorable is the many kinds and supportive personal touches which are a part of your service program and your confident and clear thinking way of providing me always with solutions rather than problems during the many occasions you took the trouble to speak to me personally by phone. Once again my warmest and sincerest thanks to you and your fine team – it really has been a great pleasure doing business with you.

 

Enso Adamska

Dear Andrew, I would like to thank, not only you but everybody at the agency who had something to do with the sale of the apartment. You all showed a lot of class, intelligence and knowledge in your chosen profession, to the point where there would have been a sale if it were not for unforeseen obstacles. I am grateful for your patience and kindness. Thanking you all again.

 

Patrick Foenander

We would like to take this opportunity to thank you and your staff for the excellent service provided to us on the sale of our unit. Like most families involved with the sale of their home, we were concerned about the prospect of obtaining a sale within a reasonable time frame at the best possible price. From the beginning, Pennisi Real Estate provided us with professional and friendly service. Without any hard-sell tactics, they explained clearly the process involved and suggested a sale price objective after evaluation of our property. We were introduced to the entire Pennisi Sales team as they inspected our home and made us feel confident that the best possible sale price would be strived for.
With a minimum of fuss, our unit was put on the market and the whole sales team went to work and immediately organized inspections with prospective buyers. Pennisi’s philosophy of matching the right buyer to the appropriate property succeeded in a prompt sale at the sale price within a couple of weeks. Furthermore, we feel so confident with the Pennisi team that we would not hesitate to use them in the future or recommend them to our friends or colleagues. Again, thank you for a job well done.

 

Kelvin & Patricia Slade

I am writing this on behalf of my husband and myself on the sale of our home. You and your staff are to be congratulated on your pleasant and efficient way you handle your business we would not hesitate to recommend your company to anyone selling their home.

 

Les & Elaine Kaye

I would like to write to you and express our thanks and gratitude to you on the way you and your wonderful staff treated us both in the negotiations for the sale of our home. In this day and age, public relations seems to have gone by the board and it was a pleasure to do business with someone who cares. Keep up the good work and other future vendors will catch on.

 

Jodie Douglas

This is just a short letter to thank you for your help in the purchase of our new home. Your knowledge of the real estate industry made our purchase so much easier. The advice that you gave us on the price of real estate in the area we were looking made our decision an informed one. Not only did we save a large amount of money with your confident negotiation skills, we also had the peace of mind that all paperwork was in correct order. Your friendly and approachable manner made it a pleasure to do business with you, nothing was too much trouble.

 

Sebastian & Cathy Buccheri

I am writing to advise you of my pleasure in dealing with Darren Barr and Sam Hurst, in particular, Darren, who has recently sold our family home in Keilor Downs. Throughout the process, my wife and I have been extremely happy with Darren’s approachability, honesty, and professionalism. Darren was able to achieve an excellent price and most of all, was able to ascertain the long settlement that we had asked for. I believe that no other agent would have been able to achieve the price and terms as Team Pennisi has done. I highly commend Darren and thank both him and Sam Hurst for their assistance.

 

Val Gill

I began my search for a unit by contacting several local real estate agents. I had done my homework and thought I was prepared. After a couple of months and several unsuccessful offers, I was so disillusioned that I decided to start again later in the year. That is until I was contacted by Teresa Soliman from Pennisi Real Estate in Keilor Road. My experience this time was so different that it was hard to believe it was the same area of business. I met with honesty and integrity. There was none of the back and forth deals and negotiations. Nothing was too much trouble and appointments were on time and unhurried. Above all the experience was very personal and positive, and importantly all matters were conducted in a very professional way. And so, as a result, I am celebrating my new unit with sincere thanks extended to Teresa and staff at Pennisi.

 

Deanne Jones

We are very happy with the property and are positive we will love living there. Laury was wonderful to deal with!!! She was so helpful, pleasant and professional. We felt that she was very genuine in her approach with us and even made the time to show us another property which we had not made an appointment to view. I have been searching for somewhere to live since I relocated from Brisbane a month ago. I have to say that in general, I have not found my dealings with most other Melbourne Real Estate agents a particularly pleasant experience. But Laury was so full of advice and understanding of our situation. She seems to have bent over backward to get us into the house before this weekend and we are just so grateful for her efforts. Please pass mine and Jeremy’s thoughts onto your Principals, as we feel they should know how great Laury was with us. All the best, I am sure we will cross paths in our future dealings with Pennisi.

 

Darryl Puddlefoot

I would like to thank Jodie Lester for the excellent job they did in renting out my apartment. The fact that they found a very suitable tenant in two weeks was fantastic. However, I was most impressed with their professional yet friendly attitude which gained my confidence very quickly. I haven’t been let down at all. I would recommend anyone interested in renting to make Pennisi’s their first contact.

 

Jenni Miller

Hi Layla, Thanks once again for your efficiency. You certainly are an asset to Pennisi’s, I hope they appreciate you!

 

Susan, Nigel, Jacob & Riley Bell

Dear Layla and the staff at Pennisi, Just a little note to say thank-you for all that you’ve done for us, it has been an absolute pleasure dealing with you and looks forward to buying our next property with you. Your professionalism is outstanding.

 

Shane McEwan

My wife and I would like to thank you for the handling of the sale of our property in Brougham Street, North Melbourne.
Prior to you selling the property, we were approached by another real estate agency. This particular agent told us he had a very keen buyer and a quick sale could result. This did not transpire. We then attempted to sell to this other agency via auction. This was also a failure. We had no bids and we left with advertising costs and no sale. We withdrew the property for sale with that agent. We then had a discussion with you at Pennisi Real Estate. You gave us an honest appraisal and explained the process of sale very clearly. We understood a no sale would incur no costs. You were also particularly sensitive and accommodating with our tenant at the property. Only genuine buyers inspected the property. We were ecstatic that the property sold within two weeks. In addition to the quick sale, you also sold the property for considerably more than the previous agent had told us was our best price! We have no hesitation in recommending yourself and Pennisi Real Estate when selling a property and we will be telling as many people as possible. Once again thank you and we look forward to the next time we decide to sell a property.

 

Ron & Joan Webster

As your company has recently completed the sale our house at 1 Pearl Street West Essendon, I thought I would like to write to you and tell you how very pleased Joan and I were with the outcome. The price is quite good and it sold in a very short time. Your staff was very attentive at all times. We would be most happy to recommend your company to anyone. Once more thanks.

 

Ann Findley

When we purchased a second property last year, we had every intention of selling our current house in Moonee Ponds and moving into our new house. We did all the things needed to make our house as attractive as possible for what we thought would be a lucky buyer. We put our house on the market, you advertised it for us, showed people through, and then we changed our minds and decided to sell the second property instead. You handled all this admirably. We were very impressed with you and your team, you sold our house in less than a week, and at the price, we asked. Importantly you made it all too easy, no pressure, no dramas and no stress, we couldn’t have asked for more. We would like to say thank you very much, Sam, we would highly recommend you, and will be happy for you to sell our house for us in the future.

 

Marisa Giarrusso

This letter comes to you in order to praise the efforts of one of your sales team, Sam Hurst, whom I only met in one meeting, which took place with my husband and me one Saturday afternoon. I couldn’t believe that there was a salesperson like him left in the real estate industry.
Most of the real estate salespeople in the Essendon area are nowadays reluctant to help the customer acquire something that they really want, but rather convince them in purchasing a property so that they can make a swift sale. Sam Hurst didn’t come across like that at all.
However, he knew that the property located at 21 Braemer Street, Essendon wasn’t actually the type of property that my family and I wanted hence didn’t purchase it. Mr. Hurst came across as a most courteous, sincere, concerning and a well presented young man whose friendly service was second to none. Sam has offered his time and dedication in order to find my family a property that we desire. My family and I wish him every success in Real Estate as his attributes will one day be his greatest possession, which people will appreciate this type of quality.

 

Tom & Jan Steele

We would like to express to you and the staff at Pennisi’s Real Estate, in particular, Sam Hurst, our heart full thanks at the professionalism shown by your sales team in handling the sale of our home. The Property was on the market less than a week and the price more than exceeded our expectations. The result, we believe was achieved by skilled negotiators. The whole selling experience was “smooth sailing” with very little disruption and no inconvenience. Dealing with a company that has old fashioned honest values and exceptional customer service made selling our home of 26 years painless.

 

Nick & Paula Di Florio

I would like to take this opportunity to thank Nick Warner for his professionalism that was conducted in the selling of our family home. Nick made me feel confident and was receptive to my feelings about selling the property which had been our home for 35 years. I would fully and confidently recommend Nick to anyone wishing to sell or purchase the property from him.

 

Matthew De Giusti

I recently purchased a property with Pennisi Real Estate. My agent's name was Nick Warner. I found him to be a great help in securing the property, he was honest and direct and was always available. As I am a first home buyer, he made the purchase very easy. I would not hesitate to use Pennisi Real Estate again.

 

Maree De Petro

Dear Nick, You have demonstrated a high degree of authenticity in your professionalism towards the selling of my property. I will certainly be recommending your services to my business associates; family and friends. Congratulations on an outstanding achievement.

 

Victoria Youssif

I decided to put my home for sale with Pennisi in late April 2010. Nick Warner was the agent that I signed with. He was extremely helpful and went out of his way to ensure that I received the best price for my home. Not only did Nick sell my home above my asking price, but he also sold it within one week. Nick also went out of his way to assist me in getting handymen to fix things around my home. This enables me to quickly get my house in the best possible condition and allowed me to achieve the best possible price. Nick and the Pennisi Team did a great job and I will not hesitate to put my next home for sale with Nick.

 

Joseph Schepis

I have recently purchased a property in Essendon and the selling agent with whom I dealt with was Nick Warner of Pennisi Real Estate, Essendon. I found Nick’s conduct of the transaction extremely professional and pleasurable.At very short notice Nick was able to arrange for me and my wife to inspect the subject property (that same day). Negotiations were then entered into and his communication with me (and no doubt the Vendors) was efficient and timely. The result was that within a period of 48 Hours agreement was reached and shortly thereafter contracts signed and the deal locked in. The whole experience was far better than other experiences I have had in such dealing with Real Estate Agents in the past. I have had many such dealings previously. I have not previously dealt with Pennisi Real Estate but given the way that Nick conducted himself in this transaction I would have no hesitation in recommending Nick, and to that extent Pennisi Real Estate of Essendon, to any prospective purchaser and/or Vendor.

 

Sylvia Hall & Kevin Fothergill

This is to thank the Pennisi Team, particularly Teresa Soliman for the great way our purchase of 11 David Avenue, Keilor East was handled.
We have been so impressed with every aspect of the purchase and the follow-up service we have received. We would have no hesitation in promoting the Pennisi Team to everyone we know who may be buying or selling a property in the future. It has been a great pleasure to deal with all the personnel we have dealt with both before and after our purchase.

 

Wendy Link-Pierce

Dear Teresa, I writing to thank you for the sale of my property on Buckley Street, Essendon. Not only am I satisfied with the outcome of the sale, but very impressed with the whole procedure. In particular, I would like to thank you for the personal efforts you have put in throughout the time our home was on the market. Most importantly I valued your integrity and honesty and felt my opinions were listened to and addressed. You turned a process which could have become very stressful into a smooth and educational procedure. I wish you all the best in any endeavors you may undertake in the future

 

Sevdie & Johnmark Soler

We are writing to you to sincerely thank you for assisting us, listening and understanding our needs regarding the purchase of our new home and found your dedication, commitment, and feedback unwavering in an assisting us regarding our purchase. We are grateful and thankful to you and Pennisi Real Estate for making this whole process an easy one as at times purchasing a new home can be a frustrating experience. Teresa, you made our experience in purchasing a new home an enjoyable one and we would sincerely like to thank you for your professionalism and commitment in assisting us with our new purchase. We would not hesitate in recommending yourself and Pennisi Real Estate to our family and friends and from our experience with other agencies we have found that you certainly stand out from the rest because of the exceptional service you deliver. Thank you again and we are grateful that you were able to assist us in our endeavors in purchasing our new home!

 

Georgina Lontos

My name is Georgina Lontos and I am writing to you in regards to Teresa that works in the sales department at Pennisi Real Estate.
I was the previous owner of Unit 21/15 Royal Avenue, Essendon North. I am writing to share the experience of the sale of my property through Teresa. At the time that I wanted to sell my property I had a beautiful, yet demanding 6month old baby girl. Teresa entered my home and had the utmost respect to work with me and my family and our hectic schedule. She traveled to my place of residence and my husband’s work in order to make my life easier and comfortable. Teresa was always honest, friendly and had time to answer any questions we had. She always picked up her phone or answered back within 5 minutes, she never let you sit there waiting like other agents did which I have dealt with in the past. She was simply a wonderful and rare person to deal with. Being a business owner myself, I deal with many people on a daily basis and I can honestly say that I have never met anyone with such a warm, inviting and beautiful nature. Teresa makes you feel important and keeps you in a positive frame of mind during the course of the sale. Not once did she seem negative and this made the experience very nonstressful for myself and my family. Teresa worked her magic and got me a result that stunned me. It was way over what I had as a reserve and we were delighted with the outcome of the purchase price. It was something that I never expected. This sale now helps me and my family get closer to buying a new family home, one of our dreams which hopefully Teresa can assist us in buying. I have no hesitation telling you that up to date Teresa is the best agent my husband and myself have ever dealt with (and we have dealt with many). Teresa is more than an asset to Pennisi Real Estate, you should be extremely grateful to have a wonderful and responsible woman on your team. I would highly recommend her to anybody in the future that wants to sell/buy a property. Please give Teresa my heartfelt appreciation for her excellent work.

 

Adrian McGowan

I would like to express my thanks and gratitude towards Pennisi Real Estate and especially to Teresa for your very thorough and personal approach towards my purchase of 86 Marshall Road, Airport West. I had mentioned your name to a friend before I met you for the first time and he spoke of you warmly having had dealings with you previously. Obviously, you are very professional and diligent which also impacts on your company. Pennisi should be very proud to have you working with them. I would be more than happy to recommend Pennisi and you Teresa if anyone I know requires the services of a Real Estate Company. Thank you and good luck

 

Dale Webster

Just a short note to express my gratitude for all your help in selling my property. We were really happy with the amount of interest in the property, how quickly you were able to arrange inspections and to have private appointments definitely made it far easier for me, especially with a small baby! We couldn’t believe it when you started getting offers on only the second day of inspections and were ecstatic to receive and accept a great offer within the first week. Especially one that was well above what we hoped to achieve. Your hard work and negotiation skills were exceptional in achieving a great price for us and made the selling experience a quick and hassle-free one. Your services will definitely be recommended to our friend s and families. Thanks again Darren, great result.

 

Justin Irvine

I would like to acknowledge the continued professionalism that Laury Whelan continues to demonstrate in the property we have under her portfolio. Recently tenants decided to vacate the premises and without her dedication, I am certain the vacancy of the property might have been lengthy. Her communication throughout the process and providing sound judgment in the new tenants, I cannot fault. If there some internal acknowledgment that Pennisi has it is more than deserving for Laury.

 

Graeme Evans

There are a number of inherent risks associated with property investment, and so the external management of this investment class needs to be with someone you can trust and rely upon. So when my previous property manager merged with another agent a few years back, I decided that I would take the opportunity to switch the management of my properties over to Pennisi Real Estate. And it’s a decision I’ve never regretted. I have always found them well organised, diligent, courteous and communicative. They are a very professional organisation and I cannot recommend them highly enough.

 

Jarrod Fisher & Tina Zarkos

Thank you for the exceptional service we received in the recent sale of our home. At no time were we rushed or pressured into making a decision or commitment and Darren was upfront and clear about what we would be committing to if we chose Pennisi and the methods that would be used to sell our home. By comparison, all others came up well short of the standard set by Darren and Pennisi Real Estate. Throughout the entire process, we were asked what we wanted and what our thoughts were. As far as we were concerned, Darren was the only one who actually listened and paid attention to this. We advised what our ‘dream price’ was and that, although we knew this was at the upper end of the market, it was what we hoped to get. Other agents seemed to only listen to us because they had to – then tried to convince us we would never get that price and talk us down to what it appeared they had already decided the house would be sold for. Conversely, Darren explained that although the price was certainly at the high end of the range, he felt he could get this – or very close to it – for us. Darren was able to guarantee a certain price range (which no other agents could) and he explained how he would go about getting the best price he could for our home. Darren had 2 offers for our house in the range that we were hoping. Whilst we were happy to accept the higher of these offers, Darren asked us to give him one more day, as he had another buyer who he felt he could get a higher offer for us from. Any other real estate agent would have just stopped trying then and there, thinking that they had done everything they needed to (and probably better than they expected), but Darren kept making the effort for us. By the following afternoon, only one week after putting the house up for sale, Daren contacted us with an offer $10,000.00 higher than our dream price! Obviously, we were ecstatic and accepted this offer. We cannot recommend highly enough Darren and the other staff at Pennisi and will be referring all of our friends and family to them. Making the decision to sell our house with Pennisi was the best decision we could have ever made – a decision that I am confident in saying resulted in us leaving with an extra $40,000.00 in our pocket compared to what any other agent would have achieved for us.

 

Susan Roskovic

If we had chosen the other path we could have potentially lost $20,000

 

Josephine Barbaro. Keilor

We are convinced that none of the other agents would have achieved a price anywhere near that which we received and it, therefore, made the extra fees insignificant.

 

Dorothy Brown. McCracken Street, Essendon

I achieved $31,000 more than I expected… It certainly takes skilled negotiators to achieve this kind of result using honest and ethical methods.

 

Margaret Rackham, Deakin Street, Essendon

You had found two buyers with your smart marketing and managed to get $40,000 more than the previous buyer… well over what I had dreamed of getting!

 

Anne Ross

I would like to extend my heartfelt gratitude to Pennisi for making our purchase of our new Moonee Ponds home so easy. When I first met Teresa at the property I was literally at my wit's end. I could not believe that the property market had become such a hostile and unhelpful nightmare – until we dealt with Pennisi Real Estate. As soon as we made an offer on the property, Teresa got back to us in record time. What more could anyone ask for? You displayed the honesty, courtesy and old-fashioned service sadly lacking in your rivals. You did everything you said you would with a smile. Even after contracts were signed and deposits paid, you still showed us that nothing was too much trouble and helped us every step of the way. As a purchaser, I would have no hesitation in recommending anyone to contact you when looking for a new home. However, I also saw that while you treated us with respect, your first and utmost loyalties lay with your clients, the Vendors. This is how it should be – but your Team has managed to achieve a very successful balance of care to both Vendors and Purchasers alike. Well done Pennisi.

 

Paul & Jacqui

On coming into our home, Darren talked about how Pennisi’s approach to selling differed from other Real Estate agents. We were immediately confident that this method of viewing by appointment only was more for us. Possibly having strangers wandering through our home, as an agent stood at the door, bothered us. However, Pennisi’s method of having only one group shown through at a specific time and being walked through the property by an agent made us much more confident that not only would we not get people ‘just coming for a look’, we would have people who were really interested in purchasing a property such as ours. Darren also assured us that there were extensive numbers of people on their books looking for a small property in Keilor like ours, so we shouldn’t have a problem selling. He was upfront about the possible price we could achieve and made us aware of the process we could expect over the next few weeks or more. With seven groups booked to come through on Saturday (Grand Final day!), Darren said we should be reasonably confident of more offers. We had a phone call at halftime in the game to be told that we had 4 (yes, FOUR) offers on the table. Darren and the team had negotiated to achieve higher offers than the already ‘confident’ asking price. We were so pleased. In any dealings we have had with Darren and Jason at team Pennisi, we have always been shown courtesy and a caring, understanding and honest attitude. We know we are lucky to have sold our house in record time of less than a week and we are confident that this is due in no small part to access to the large number of prospective buyers already on the books at Pennisi and the marketing strategy employed by Darren, plus a little bit of luck with timing. We have been very lucky with the speed at which the sale of our house occurred but the process has been as smooth as we feel it could be, thanks to the skill, honesty, and support of Darren. We are happy to recommend Darren to others considering selling their homes.

 

Robert Rasovic

We felt very comfortable knowing you could show buyers 7 days a week. Our property sold on a Sunday.

 

Rod Maddern. Kerferd Street, Essendon

You had a proven sales plan which would attract the highest possible price for the property in a way which was stress-free.

 

Rosi Izzo

Thank you for the regular mailing of the Pennisi Buyers Club and other information. I have found them to be invaluable and timely when looking to buy a home. I have since purchased a home in Ascot Vale and I would like to take this opportunity to thank you for your advice and courteous service from all the staff that I had occasion to talk to.

 

P Mercuri

Honest and professional advice together with sound knowledge of the local area was most helpful.

 

Karen Moss, Carlton

We did not have the added pressures of going to auction, running unnecessary advertisements… nor any of the other headaches that occur when you are trying to sell a property.

 

W Atwood

You judged the possible price of our home much better than anyone else did.

 

Jennifer Bladon

Your firm acted as selling agent for my home in Ascot Vale last year, and I would like you to know how satisfied I was with your services. Indeed, the contrast between Pennisi and my experiences with other real estate agents could not have been more marked.Your sales team, headed by Teresa Soliman, sold my property in less than 2 weeks, at a price that was not only well above my reserve, but also the top level of your market appraisal (an appraisal that had been independently confirmed by another agent before I appointed your firm). They were able to achieve this with minimal disruption or inconvenience: no open inspections, no auction, and no time-wasting with inappropriate prospects. The first two parties to inspect both made written offers and one of these became the final purchaser, after negotiation.Teresa and her staff were unfailingly courteous and helpful. I was kept well-informed throughout the process, calls were returned promptly, and I was confident that your firm was honest and ethical.I have bought and sold a number of properties in the past, and on the basis of this experience, I would certainly seek to appoint Pennisi Real Estate for future dealings.

 

John Bell -  Aroona Court, Essendon

The price you obtained exceeded my expectations and your professionalism and integrity are a credit to your firm and your profession.

 

Mrs. Smith - Buckley Street, Essendon

We sold with Pennisi and got $44,000 more than we would have at auction.

 

Amy Sleiman

I wanted to take this opportunity to sincerely thank you for the ever so quick sale, it was only on the market for a few weeks. Well done!.

 

Linda

This is just a short note to let you know what a breath of fresh air we have found with dealing with your firm. In the business of Real Estate, it’s hard to know what is for real and what is not, everybody has a different perspective of what I would consider being a fact. When selling a house the real facts are, when people do, what they tell you they are going to do. In process of selling our house and now looking for a new home, we have found that you believe what you see. We have been dealing with Andrew and I must say that we have been appreciative of his upfront candor about expectations and not looking beyond each step as it comes along. However, most of all I must compliment you not only as an employer but as a parent on his integrity, as it is a commodity that is hard to find in a business such as this one. We appreciate your time, effort, and thank you for your assistance in the selling our house.

 

Gary Barbaro - Prospect Drive, Keilor East

The property sold after three weeks. The price was at least $10,000 to $15,000 more than we would have otherwise accepted and we couldn’t be happier.

 

Michael Tinsley - Newhall Street, Moonee Ponds

My aunt and I are very happy with the price you obtained for her flat. It was more than I had factored into my calculations.

 

Neil & Lind Magennis -  Lincoln Road, Essendon

You were able to achieve a sale price that was 10% greater than our own realistic price we had set, and within 60 hours of listing the property!

 

Jack Rennie -  Marco Polo Street, Essendon

They have been honest, down to earth and very professional in dealing with us, as well as the buyers

 

K Taylor

The property had been on the market for five minutes. Other agents couldn’t sell it – Pennisi did!