Henry Laskowski, Essendon North Buyer
Our property purchase was quick, professional and efficient. It was within our budget and Andrew was largely responsible for getting an outcome satisfactory to both us as purchasers and the vendor for his target price. The whole process was very customer friendly, both face to face in Andrew's office and at Pennisi's front desk. Having purchased several properties in the last few years we were very impressed with Andrew's easy, friendly and professional style.
Damian H, Niddrie Renter
I wanted to pass on some feedback about the outstanding service I have received from Karin Capuano since I leased the Niddrie property about 6 weeks ago. Nothing has been too much trouble and my emails have always been responded to in a prompt and considered manner.
Conor, Niddrie Seller
Hi Carly, thank you so much. I'm very pleased and the process was made extremely easy. Please pass on my huge thanks to the entire team.
I just wanted to thank you for last night’s New Rental Minimum Standards seminar. It was really informative, answered many questions and relieved a lot of anxiety for me. Thanks for inviting me and thanks for all your hard work! You do a great job.
Bianca, you're an absolute star! What an incredibly frustrating process but you managed it skilfully to its conclusion. Thanks so much for your patience and persistence during what has been an extraordinarily difficult and protracted insurance claim. You have exemplified the best attributes of an amazing property manager and are a credit to the Pennisi team. Many thanks.
Lainey, Moonee Ponds
So much great pleasure to review and recommend Andrew Pennisi as a very specialised and knowledgeable agent. Andrew presented himself professionally, but with such genuineness which made him so likeable. He responded so efficiently and promptly to so many questions and provided great assurances. He is very easy to deal with, his calm demeanour was such a big asset in our sale process. Andrew's knowledge of the market and pricing within the area was very impressive. Well done Andrew.
Kristi M., North Melbourne
Thank you so much, you are still the best real estate agency I’ve dealt with in my 15 years of renting!
Karen & Collin D., Essendon
Dear Andrew, and Team Pennisi, we are so pleased that we went with you to sell our property. The whole process was so straight forward. Communication was great, and we were pleasantly surprised with how quickly it sold! Thank you so much!
Joshua Reeve, Essendon
Andrew and the team at Pennisi Real Estate were fantastic in helping us sell our apartment (Essendon/Owner-Occupier), despite the impact of the pandemic. Service and turnaround to go to market was second to none, with great market insights and a tailored approach. Greatly appreciate the assistance you all provided in achieving our desired selling price. Pricing was on par with what we budgeted/market average, noting that you have the added benefit of an exceptional negotiation team... Truly a seamless experience, delight to deal with and most definitely reaching out for future property advice and services. Thanks again, in particular; Andrew, Nat and Carly.
Thanks so much Mirjana and Carly plus the whole team for all your help during the trying covid period. You were amazing and always polite, helpful. Would use again when buying or if I ever sell!
Dealing with Andrew and Carly at Pennisi Real Estate Essendon in regards to the sale of my property was an absolute pleasure. They got a great outcome for us and were fantastic to communicate with and keeping me updated with the progress. One of the friendliest teams and I couldn’t recommend them highly enough. Would not hesitate to use again.
James, J. Cannon Plumbing
I’ve had a working relationship with Pennisi Real Estate for over 4 years now. The high standards of Layla, the property managers, and other Pennisi staff members I do work for is unsurpassed. As a plumber, I work in many of the rental properties that Pennisi manage. I see firsthand the attention to detail that is given by the property managers regarding maintenance and upkeep of all their properties. The team go above and beyond to meet the expectations of property owners and renters alike. Everyone I deal with at Pennisi is friendly and professional, and a pleasure to work with.
Nata B., Essendon
Thanks so much to Karin for the prompt action and impeccable professionalism when addressing the repair requests we had for my sister's new home. I can not convey enough how pleased I am to know that she is able to feel confident reaching out for any help needed towards the property.
David Dobney, Tullamarine
We have known Sam and the Pennisi team for 20 years as a leading agent in our area with committed staff and a high community presence and activity and we have regularly supported the 'Relay for Life' fundraising walks and other charity fundraising events organised and conducted by the company. Pennisi Real Estate Essendon has a long history of service provision to our area and we wish them every future business success.
I would like to thank the team at Pennisi, on how you have gone out of your way to assist the local and overseas referrals my company has sent your way over the years. You have always given a true and accurate reflection on the market as well as being able to assist my friends in many ways - not just finding properties to either buy or rent. On top of this, the work your organisation does in the local community is outstanding and should be recognised as not many companies would have raised over half a million dollars for the betterment of people in our community.
We have recently purchased another property in the local area (our first with Pennisi). It was the most pain-free and stress-free negotiation I have ever encountered, the Pennisi team just operated with such efficiency. Andrew Pennisi called a "spade a spade" and was as upfront as he could be given he was acting for a vendor. If all my property purchase negotiations were conducted like this I would gain 10 years on my life. It was a pleasure dealing with Andrew and I hope I get the opportunity to purchase future investments through him and/or his office if they all operate the way he does. It was also apparent that the vendors were fair and reasonable people so this clearly helped the entire process. I must also say Carly Strudwicke who handled a lot of the back office administration should not go unnoticed. Carly went above and beyond and her prompt communication with me was refreshing in itself. Overall great first time experience with an agent I have not had the good fortune of dealing with previously. So I highly recommend you consider.
Rob W, North Melbourne
Just want to make a shout out to Bianca and Vanessa. They both are stars. We had an early termination of the lease at our North Melbourne apartment. I was bracing myself for an extended period of vacancy and a significant haircut on the rent. The property has been re-leased in next to no time and with only a minor reduction in rent. The new tenants sound ideal. Just goes to show we should not believe everything we read and hear and also why we continue to work with Pennisi Real Estate! Please convey our appreciation.
Rosalind Hearder, Essendon
Considering the circumstances, I have been doubly impressed with your staff, from Vanessa doing my application so quickly to Jodie's kindness. Harry and Jamie were fantastic and fixed everything quickly. I am very happy with everything so far! Above and beyond. Many thanks.
Congratulations, Helen! 35 years with Pennisi, wow! And… we have known each other for 30 of those years. Pennisi has been so fortunate to have you on their team as you were/are the most amazing Property Manager! There never was an issue that you could not solve for me. Thank you! You are such an asset for the company. Congratulations and continued Best Wishes.
Rajesh Dudhani, Oak Park
I am very grateful to you and the team. You all have handled the COVID pandemic situation with all responsibility, care and diligence. I have no words to praise, rather than to say YOU ALL ARE JUST GEMS IN SOCIETY. Thank you.
Amy and Vanessa were great. Amy helped us through a difficult break lease scenario and was very supportive and informative throughout.
Otsuka Koki, South Yarra
Very helpful and customer minded service! They are doing everything they can to help us survive, we are very lucky that we are with Pennisi Real Estate Essendon!
Easiest and most professional sale I have uncounted. Consider using this business.
Michael & Thelma
Excellent service provided both by the plumber and your office. We didn’t expect a response to our email on the day we sent it being a Sunday, so we were very pleasantly surprised. The plumber was also very prompt and professional. Thank you. Your prompt service is appreciated.
Leanne & Richard, Keilor East
We can't thank Andrew and his team enough for helping us sell our elderly parents' home. As first time sellers of a property, from day 1 Andrew was prompt, knowledgeable, organised and great to deal with. Always available to answer any questions. We fully agree with Pennisi's sales philosophy and it worked well for our situation. We highly recommend Pennisi Real Estate. Thanks Andrew for a fantastic outcome for our parents.
You guys are outstanding with every aspect of the process of renting and maintenance requests.
We have bought, sold and used Pennisi as rental managers. Professional, transparent and fair, we look forward to working with them on future endeavours. They took on a property in Essendon after another agent had it for a year and sold above expected price in less than a month.
The team at Pennisi are always friendly and professional! The property management team leased my investment after one open home. They kept me in the loop throughout the process of leasing and during my tenancy.
Since changing to Pennisi after the unprofessional experiences with a larger local company, I have had a greater appreciation for real estate agents. Emily, Jodie, and Andrew are such passionate and dedicated agents which I'm so appreciative to have a professional relationship with. Emily Klimes truly deserves the extra gratitude for not only extending herself far beyond her job description but for her positive, professional, knowledgeable and conscientious attitude. Emily is very attentive and generous with her time including working after hours and the day after surgery without seeking any accolades or recognition. She is positive, authentic and an excellent communicator and has restored my faith and changed my perspective in dealings with real estate agents after years of disappointing experiences with 3 other local agents. I continue to have full trust and faith in Pennisi and their services and look forward to many more years together.
Conal, Keilor East
I'd like to thank Amy and the team for being so prompt in responding to the issue. I'd also like to pass on my thanks to James the plumber. He is a pro and all round nice bloke.
Kelly, Pascoe Vale
Andrew and his team at Pennisi Real Estate were a pleasure to deal with and I 100% recommend their services. Super friendly and accommodating!
Nando, Pascoe Vale
Andrew and his professional team were outstanding. As a first time seller of property, Andrew educated our family and we fully agree with their sales philosophy and believe it worked well for our situation. I was impressed with how knowledgeable, organised and skilful their team was at all facets of the craft of preparing and finding a buyer for my property. We are very happy sellers and feel Andrew and his team made a happy buyer, too. An exceptional outcome!
We had a good experience with the maintenance request. Jamie was professional and quick. He made the arrangements to have a look over the phone and solved the problem quite fastidiously. We also had really quick turnaround times from when the issue was reported and a technician was sent. Jodie kept us in the loop about the job status throughout, which made everything hassle free and efficient.
As landlords we have used the Property Management services of Pennisi Real Estate for many years, and many tenancies. What has impressed us most about this agency is the continuity of its staff. Many have worked there for 10 to 20 years, which tells me that they love their jobs and workplace. They are like a family, a solid team, and we have always felt a personal relationship with those looking after our property.
Quite honestly I find your company great to deal with – you’re responsive, efficient, and I like that you provide progress information which saves us from chasing things up (i.e. quote is with the owner). Also, I’d compliment you on the high quality of tradies you use – polite, know what they’re doing, and, like you, keep us in the picture.
Yvonne Carr, Avondale Heights
I am always contacted promptly by my property manager if my tenant has any issues they need sorted out. Repairs are organised with local tradesmen and I believe that Pennisi's knowledge of the area over many years means that they know the best people to call for the job.
Glenda, North Melbourne
Teresa Soliman was very patient, professional and effective in handling the sale of an interstate property. Updates were received regularly and her friendly manner made it very easy to progress the successful sale she achieved. I would certainly recommend her to anyone wanting to sell their property.
Alan Jones, North Melbourne
Teresa can be summed up in four words - real estate agent extraordinaire! Great market knowledge and wonderful interpersonal skills. Nothing was ever too much trouble for her and she kept us informed every step of the way. The 5 star rating says it all!
Collette & Aaron Glenister
I found that the service provided was excellent and the staff that work at Pennisi, particularly Emily Klimes, was very helpful.
Con & Margaret, Essendon
When we moved overseas 7 years ago we engaged Pennisi to manage our property and find suitable tenants. We were more than happy with the calibre of candidates. When we decided to sell it was a stress-free process to work with Andrew and the team remotely. We came within the expected price range and were happy with the fast sale process even though the market was tough.
Andrew is easy to deal with, prompt responses to queries and regular feedback. He has a sound knowledge of the business of buying and selling. I would gladly recommend using Andrew and his team.
Nick Spyroplos & Brooke Evans, Ascot Vale
Andrew immediately understood our requirements and brief. We felt confident with his knowledge of the area and he kept us informed when required, eliminating any unnecessary information and stress. Andrew’s assistant, Carly Strudwicke, was polite, professional, informative and responsive. Great team! Highly recommend.
Eugene, Keilor East
Andrew’s long time experience in real estate was evident in his ability to guide us through a difficult market for vendors. He gave open and honest advice and his dealings with all parties were ethical and with integrity. He was a hard worker with excellent market knowledge and gave us a satisfying outcome.
It was a pleasure to rent through Pennisi Real Estate over the last few years. All the staff that I had been in contact with were professional, responded by phone or email quickly and were all very friendly.
Kim, General Conveyancing Co, Essendon
We just had a client on the phone who had very good things to say about Pennisi Real Estate. She also was praising Layla and said she was amazing at her job and always pleasant to deal with. Just thought I’d pass it on.
Dan & Rory, Carlton North
Rory and I just wanted to shoot through a quick email to say how grateful we are of the Pennisi team and, in particular, Tegan Miller for helping us begin our tenancy in Carlton North. It's been a real pleasure dealing with Tegan and we really appreciated her attention during the tenancy application process. We were extremely impressed by her speedy communication and correspondence with a couple of preliminary inquiries we had before we began our tenancy. We also really appreciate the cleanliness of the unit when we moved in on the 5th of April. It's our understanding that the landlord had a hand in the final cleaning of the unit and it made the move all the more bearable for us so please pass on our thanks! Thanks again to the Pennisi team and especially to Tegan.
My experience with Andrew has been fantastic. He is professional, knowledgeable, respectful and most importantly found me the perfect property at a fair and honest price. Andrew took the time to listen carefully to me and really understand what I wanted in a property. His experience in real estate gave me confidence in this process and he was able to give me considered advice that helped me understand the sometimes confusing world as a first-time buyer. He has been fantastic at keeping in contact and making sure I had all the information at the right time as well as effortlessly making everything happen behind the scenes. I am delighted with the outcome and I know it couldn’t have been done without him.
Pascal Rohan, Niddrie
Emily Klimes has been a friendly and helpful agent during our recent move. It is a relief to have a calm, friendly person overseeing a house move which brings its own stress. The front counter staff are welcoming - again a valued quality at such a time. We arrived at the office at what seemed to be the end of a meeting. It was good to observe the friendly way the people present were relating to each other - and then, to us. Thank you Emily & Team.
From a buyer’s perspective, Teresa was a pleasure to deal with - always professional, responsive, happy and friendly demeanour and able to accommodate us in terms of looking at the property or obtaining information.
Vinodh Kumar, Essendon North
I approached Layla about renting a property as I needed one in a very short period of time. Layla provided super fast service with her suggestions and showed me a wonderful property within my budget. Emily was very friendly and explained the complete process very clearly. I was extremely happy with the kind of service she provided when I mentioned the property damage or issues to be sorted. The way the Pennisi team responded was amazing and needs to be appreciated.
Tracy Kennedy, Travancore
Amy, you have been great. Always contactable and prompt with responses. I would recommend you to others. Thank you for taking care of us.
Emily was our rental agent for the last 18 months and we were so lucky to have her. The rental was a new build that had problem after problem that a new house often has. Emily was relentless and made sure that all our concerns were followed up ASAP with the builder! Thanks Emily
Anthony & Helen Catto-Smith, Rye
My wife and I have been delighted with the service provided by Pennisi Property Management and can recommend them without any hesitation.
Carolyn & Michael O'Sullivan, Strathmore
In our experience Pennisi Real Estate were helpful and respectful of us as vendors. They have continued to support us beyond the sale of our home, into the rental market.
Mercedes & Simon Goss, Ascot Vale
Thanks Andrew for taking the time to organise any inspection times that suited our needs. Buying a property when you don’t live locally was made easy by yourself and the girls in the office. Friendly, efficient and supportive during the whole process.
Belinda, Keilor East
Teresa was fantastic to deal with, she was very knowledgeable, had a lovely manner about her, was always available and very proactive and transparent with information which took a lot of the stress out of the purchasing process for me. Couldn’t have been happier with the customer service and outcome.
Emily has been so helpful and so lovely to deal with. She is very good at explaining everything clearly and with detail. We love our new home and are so appreciative of all her assistance.
Barbara Wyatt, Brunswick West
Andrew kept me in the loop with what was happening. He was at all times considerate, professional and helpful.
My property has been extremely well managed by the staff at Pennisi Real Estate for 18 years, and since 2007 Emily Klimes has been my managing agent, a role which she has performed in an exemplary manner. Her professionalism, timeliness and efficiency in dealing with issues as they arise, together with her property management advice, are greatly appreciated, as is her friendliness and sense of humour! She is respectful towards the landlord, tenant and tradesperson in her dealings, as all the staff are that I have worked with, and I have felt confident that my property has been actively managed by a team wanting to provide their best service over all these years. It is now time to sell my property, and I wish to express my sincere thanks to not only Emily, but the whole Pennisi team for their professionalism and outstanding performance.
Joe Ferro, Strathmore
Cayde was very friendly, professional and thorough in her role.
Alice Telford, Footscray
I previously had Amy as a real estate agent with my last property. I was very excited about having Amy again as throughout the past she was always professional and prompt. I would like to add that she is a true asset to your company. Her manner and professional behaviour is to be commended when she has previously helped me with difficult situations.
Chelsea Millsom & Bo Colson, Airport West
Cayde was very friendly and professional and she made sure everything was clear to us being first-time renters. She was on time and answered all questions we had about the property. The services provided at Pennisi were very effective and the staff (Cayde especially) made us feel welcome into our new home. Thank you for all your time and efforts Pennisi!
Emily was great to deal with for the past four years I have rented through Pennisi. I wouldn’t hesitate to rent through her in the future if I ever find myself back in the area!
Chris Ayres, Essendon
Teresa was very helpful with our recent property purchase. She was accommodating in arranging inspection times that were convenient for us, cheerfully clarified our queries, and was well organised.
Mr P & Mrs Wilkinson, Gowanbrae
Teresa is a credit to the organisation she represents and works for. She has been approachable regarding all aspects of the sale including a recommendation of a conveyancer. I have no problem endorsing Teresa.
Eddie Lucca, Essendon
Thank you for the assistance with our property sale. Much to my surprise, it was faster than I expected with the finance clause taking longer than the actual sale process! I also wanted to acknowledge that the groundwork and sale strategy proposal you provided gave me the confidence to select you to sell my humble little property. As you were made aware, I did consider other agents and found this to be somewhat nerve-racking, as is probably the case for most sellers, but ultimately the choice to select Pennisi Real Estate in Essendon was made with the utmost confidence in your ability and commitment to sell my property. The rest was left in your capable hands, for which we had good outcomes in the way of property presentation, price estimate, advertising, sale staging - internal and live listings, and genuine offers being above reserve within a week of going live. The sale process was actually stress-free for me and that is a delight for any seller. Well done to you and the team. I have also recommended you to my neighbour for potential rental of her unit, along with considering our next rental property soon to be completed. Thanks again.
Many thanks for getting David to show us through the apartment. A thorough gentleman who was very patient and answered all our questions. Again, many thanks.
Nick & Judy Youings
Thank you again for helping us sell our home… It was great following your advice. Please thank the team for the lovely flowers and chocolates, that was very kind of you all…. A great result for all and thank you once again.
Mr Lansbury & Mrs B, Essendon
The majority of the time we dealt with Andrew Pennisi, but on the odd occasion we dealt with someone else we had no issues at all. We discussed our sale months before we went to market and Andrew did not hound us as he understood our timeframe and was very patient. If required I would be happy to purchase or sell another property from him and his team. The attitude of this organisation puts most others to shame. Andrew is a great communicator and listener, plus an absolute pleasure to deal with.
Carol Marshall, Moonee Ponds
I wish to thank both the landlord and Pennisi Real Estate for the kindness and professionalism shown to me over the years. I particularly wish to thank you, Layla, for your support, understanding, consideration, empathy and professionalism over the years I have rented with Pennisi. I wish you all the very best.
Mr & Mrs Worth, Essendon
We appreciated the care taken towards us in the selling of our much-loved longstanding family home. It was an emotional time for us, but Andrew and the team helped to make the experience more comfortable. The team’s knowledge and enthusiasm certainly resulted in a positive outcome and along with Andrew’s skilful negotiating, our house sold for a price beyond our expectation.
Saf Baheer, Hillside
The most pleasant rental year I’ve had so far. Rebecca was courteous and always a phone call away. Any issues which arose were dealt with promptly and professionally… Hire more people like Rebecca!
Irene Filippone, Essendon
Efficient, timely, polite and accurate… Very thorough process. Keep doing what you are doing. Lovely team!
Thank you for your help with everything - we love this house. Everything is exactly how we wanted it… Thank you for choosing us!
We would like to take this opportunity to let you know how thankful we are for choosing Pennisi Real Estate. We received so much more than just a house in this process.
Boran & Dianne Rusinovic, Strathmore
Your service is exceptional and very friendly. Most importantly your communication is 100%.
Rebecca was a gem. She was very understanding and supportive during the process. She genuinely cares about her customers and I was very pleased with her support. Thank you again and wish you all the best.
Aimee Makeham & Thomas Rolfe, Essendon
The service provided by Pennisi went above & beyond what we expected. Rebecca responded to all our queries (online & over the phone) with efficiency & expertise. When we finally met in person, Rebecca made us feel welcome & comfortable unlike any other agent has before. Layla (the front of house) completed the experience with her welcoming smile & patience to answer all our questions. Thank you for the wonderful experience.
Ms R Szirom, Keilor
Sam is a very pleasant and knowledgeable young agent and is great relating to the younger or older client. I found him informative and ready to help me with anything I asked. Sam was very prompt with his appointments and kept me informed on results of inspections. Thank you Sam for all your hard work toward a very successful outcome.
Dinka Rajak, Moonee Ponds
Thanks for your hard work and kindness. You are a great professional and the way you solve problems is hugely appreciated.
Barry Gardiner, Tullamarine
I found you and your team very helpful and always ready to talk to me at any time. The speed at which my property sold was great and fitted into my timeframe perfectly. I would recommend you and your team to anyone who is selling a property. The service and explanation of how it all works was also very helpful to me as I have not sold a property before.
Sue & Ivars, Strathmore
Andrew and the team have looked after us thoroughly. Andrew spent a lot of time making sure we had all the information we needed so that we were comfortable with the selling process, and his team was professional and positive. It was all very stress-free and we were very pleased with the end result. We have no hesitation in recommending Pennisi Real Estate to anyone who is looking to sell.
Anne Tyson, Kensington
I purchased my new apartment in Ormond Street, Kensington through Nick Warner of Pennisi Real Estate. I was thoroughly satisfied with the service I received. I found, with great relief after my experiences over many months with a number of other estate agents, that Nick was not pushy, or champing at the bit to get away and deal with the next task. He was very patient with my long deliberations, and most helpful in carefully answering the myriad of (sometimes uninformed) questions I asked. Although of course his job was to sell the apartment, he was a good sounding board when I was marshalling arguments for and against buying it, not trying to force the advantages of purchase on me. He was prompt to find out information which had not been clear from the vendor, and always polite and pleasant in his dealing with me. His easy sense of humour went quite a way towards relieving the pressure I felt about the big decision I was making. My experience in purchasing my apartment through Nick at Pennisi was made relatively painless for me by Nick’s helpfulness and courtesy.
Nick & Paula Di Florio
I would like to take this opportunity to thank NicK Warner for his professionalism that was conducted in the selling of our family home. Nick made me feel confident, and was receptive to my feelings about selling the property which had been our home for 35 years. I would fully and confidently recommend Nick to anyone wishing to sell or purchase property from him.
Joseph P Schepis, Essendon
I have recently purchased a property in Essendon and the selling agent with whom I dealt was Nick Warner of Pennisi Real Estate, Essendon. I found Nick’s conduct of the transaction extremely professional and pleasurable. At very short notice Nick was able to arrange for me and my wife to inspect the subject property (that same day). Negotiations were then entered into, and his communication with me (and no doubt the Vendors) was efficient and timely. The result was that within a period of 48 hours, agreement was reached and shortly thereafter contracts signed and the deal locked in. The whole experience was far better than other experiences I have had in such dealings with Real Estate Agents in the past. I have had many such dealings previously. I have not previously dealt with Pennisi Real Estate, but given the way that Nick conducted himself in this transaction I would have no hesitation in recommending Nick, and to that extent Pennisi Real Estate of Essendon, to any prospective Purchaser and/or Vendor.
Nick Warner was extremely helpful and went out of his way to ensure that I received the best price for my home. Not only did Nick sell my home above my asking price, but he also sold it within one week. Nick also went out of his way to assist me in getting handymen to fix things around my home. This enabled me to quickly get my house in the best possible condition and allowed me to achieve the best possible price. Nick and the Pennisi team did a great job and I will not hesitate to put my next home for sale with Nick.
Ms Maree De Petro
You have demonstrated a high degree of authenticity in your professionalism towards the selling of my property. I will certainly be recommending your services to my business associates, family and friends. Congratulations on an outstanding achievement.
Mark Renton, Airport West
Over the past 12 months, Emily Adams has assisted me in securing 2 rental properties, both with quite unique circumstances. My dealings with other estate agents were very impersonal, however, Emily has understood each of the situations and provided a level of service that should be commended. Her ability to get the job done must also be a result of her relationship building with landlords as they too play an integral part in the process. On both occasions, Emily has been transparent, communicative & friendly and as a result, I would most certainly recommend anyone. I know looking for a competent Real Estate Agent to speak with Emily & the Pennisi team. Emily truly has made the process seamless & stress free.
Nick & Judy Youings, Pascoe Vale
Judy and I would like to thank you and the team for all your work with us over the last 12 years. You have been exceptional in our eyes with your friendliness and your professional attitude. I will miss the regular monthly statements. Thanks again. You guys really stand out!
Excellent staff at Pennisi, particularly Rebecca. As a tenant, any query I had was always promptly and efficiently responded to and the service is always friendly and helpful. Even after providing notice of my vacating the premises, all communications were excellent. I would highly recommend Pennisi Property Management.
Zoe Garner, Niddrie
Jayne and the rest of the team at Pennisi were very personable and made the moving process very positive. I feel very welcome in the area and will recommend them to friends and family without second thought Thank you.
David & Kaz, Aberfeldie
Andrew Pennisi and his team were very professional and gave great advice making the sale of our property as stress-free as possible. I highly recommend Andrew and Pennisi Real Estate.
Karen & Patrick, Pascoe Vale
We would not hesitate in recommending Andrew Pennisi and the Pennisi Team if you were in the market for buying or selling property. The Pennisi Team lead by Andrew were very honest, approachable and hard working to sell our property. Andrew's market knowledge is first-class, as are his and his team’s negotiation skills. It was a pleasure having them negotiate the sale of our property. Andrew and his staff have a wonderful demeanour, which spreads happiness and professionalism when dealing with them.
Philip & Mervat, Essendon
We wish to thank all the staff at the agency for their dedicated work and marked enthusiasm in achieving the excellent result in selling our property.
Nicholas & Judy, Pascoe Vale
Both Judy and I have had Pennisi agents for over ten years looking after our rental property and have always been impressed with the way they check the property every six months and give us a down to earth report. The girls have been so friendly and very open with anything that needed to be done. Andrew has been absolutely great in explaining the process when it came down to selling the property, even explaining way after hours and the result was fantastic. Thank you so much. We are very happy with the Pennisi experience.
Madeleine A, Pascoe Vale
After looking for a very long time we were extremely pleased with our first property purchase through Pennisi Real Estate. The team have been responsive and accommodating throughout the process. Would recommend for purchasing or selling a property in the area.
George Sampson, Niddrie
Over the many years of owning investment properties I have found Pennisi and the Property Manager reliable and a pleasure to work with. I have been dealing with Pennisi since 1989. Keep up the good work, thanks.
Adrian Frost, Deer Park
Service was exemplary by all staff. All calls returned and we had some great conversations. All staff were a joy to deal with. Emily and Teresa are just superb. Since moving, Pennisi staff have gone above and beyond for me and it has been greatly appreciated from day one!
Our company, namely Stars of the Universe Pty Ltd, has been dealing with Pennisi Commercial Properties for many years. Their commercial department has done an amazing job managing our many properties. We have had a great deal of success with Pennisi with leasing our properties when they have become vacant. Their professional and friendly approach has been excellent. We thoroughly recommend Pennisi Commercial Properties.
I wish to thank you personally and also the staff of Pennisi Real Estate for looking after my property portfolio over the last 10 years. I have been confident in the knowledge that your experience and attention to detail has always selected the most appropriate tenant, which in turn has ensured trouble-free management of the buildings. I look forward to an ongoing association with your firm in the future.
Mary & Ari, Avondale Heights
Teresa has been a very pleasant person to deal with during our recent interactions with her. She comes across as one who shows understanding and sensitivity towards those she assists.
We have been using Pennisi Real Estate for the past year on a recommendation from a friend. Emily Klimes from Pennisi and her team have helped make being a landlord a happy experience. They have helped match the right tenant to our place, so that tenant, agent, and landlord together can have a harmonious relationship. Thank you Emily and Pennisi.
Ms A Sollorz, Gisborne
From the very first moment I met Teresa I knew my sale was in good hands. The care, sincerity and advice she showed was genuine and she really cared about our emotions throughout. Thank you for such a great outcome Teresa. Fantastic negotiating skills and expertise you gave in such a difficult, emotionally charged situation.
Mr G & Mrs C, Essendon
We were a little concerned with our timing of the sale of our home just prior to Christmas, but in fact we needn’t have worried at all. The process took 19 days and we were very pleased with the result. Thank you Andrew and all the team at Pennisi Real Estate.
Philip & Mervat Yazbek
We wish to thank you all for your services over the last few years. All the staff at your agency have been great and very helpful. Please thank them on our behalf.
Thanks for all your help on the transfer of the properties and the management of them all. As always Pennisi have delivered outstanding service and hassle-free property management.
Rebecca Imbrosciano must be one of the best real estate agents I have ever dealt with - and I have dealt with many over the years. Going the extra mile with every step of the process, she answered my emails promptly - with near immediate responses and efficient communication. Constantly ensuring she addresses all needs in a mutually beneficial manner that is fair and sustainable, she has during my entire journey with the real estate agency continually made sure that all parties are satisfied while maintaining genuine relationships to ensure the experience is a joyful one that runs smoothly but also leaving an air of reliability around. For the first time in a while, I have a surprising level of comfort with this real estate agency. Without sounding generic, she has simply exceeded my expectations and I would never hesitate to recommend her or Pennisi!
I had a wonderful experience with Emily Klimes of Pennisi RE for my first ever rental property in Melbourne. A thorough professional, very accommodating and soft spoken. She was always prompt in actioning any service requests and was very reasonable with her expectations on property condition when we vacated the property. My highest recommendations for Sam Pennisi RE.
Sebastian, Airport West
Teresa was great to work with. She had all the answers to all our questions… Very professional!
Pennisi Real Estate uncomplicated things at all times. Always provided top class personalised service.
Jacqueline Brierley, Strathmore
I highly recommend Pennisi Real Estate to anyone wanting to buy or rent a house. I have been renting with them since 2006 and have never had a problem. If I ever needed anything repaired they were also quick and efficient and got the job done straight away. I would also like to thank Rebecca Imbrosciano who has been my property manager from time to time over the years and has always replied promptly to any issues I have had.
Bruce & Elaine Henry, Moonee Ponds
We are very impressed with the way Emily has managed our properties. She is totally reliable and professional; she is efficient and pays careful attention to the properties she has managed for us. She has dealt with tenants diplomatically and with our interests in mind and is pleasant in all her interactions.
Ian Warner, Essendon
Teresa had our interests front of mind at all times. She never made us feel we were just one of many or that she was just working for the commission. She knew our circumstances and was always willing to talk through options.
Andrea Breen, Essendon
Teresa was excellent to deal with. The transaction was very smooth. Highly professional agent.
Virupakshadpa Bagewadi, Keilor East
Thanks a lot Sam Pennisi Property Management for a smooth and quick process in my transition from India to Australia and for making a potentially stressful experience remarkably easy.
Fantastic agents, have used on both the sales and rental side. The team are warm and quick to respond. I have had several issues they have had to deal with over the years as property managers, and they were handled smoothly, with no stress to me. Highly recommend.
Thanks so much for your rental services. Pennisi is super reliable and trustworthy. I have been with them for years now, never had any issues. Special thanks to Jayne for managing my rental property. She is always friendly, always answering her phone and assisting when I need. Thank you Jayne!
Paul & Lorraine Fung
Jayne Lapira has been our Property Manager for two years. In that time she has impressed us with her competence and professionalism in every aspect of her work with us. From regularly scheduling routine inspections (where we often accompany her) and offering sound suggestions on how to improve outcomes and safeguard our interests in our sometimes complicated tenancy situations, to dealing with maintenance issues and liaising with OC on our absence, Jayne has demonstrated an attentiveness that has given us peace of mind and confidence that she is looking after our interests and that of the tenants as well. Always polite and pleasant, she is prompt in returning phone calls and replying to emails, and is thorough in any matters that need following up. Thank you Jayne!
Cayde has been amazing during this crazy time of house hunting. She has been responsive, understanding and empathetic to my situation since moving here a month ago from Brisbane! I've probably not met a leasing agent as kind as her. Definitely recommend this real estate!
Laurie & Suzie Di Palma
Jayne and the entire Pennisi team always have their “finger on the pulse” in regard to our investment properties. With four properties to manage for us Jayne is always on top of things in regard to 6-monthly inspections and rent reviews. She is a pleasure to work with and genuinely cares that ours and tenants’ needs are being met. Keep up the excellent work.
Just wanted to pass on my sincere thanks to your team regarding the way they go about finding the right tenant for our property. Jayne constantly kept Alison and myself updated on how the opens were going as well as the potential tenants. After our previous experience with another agent and the troubles we had it is great to have Jayne as our rental manager. On both occasions of finding a new tenant she has been extremely professional in providing us the correct information for us to make the right decisions in choosing the best suited tenant.
Naveen & Chen, Ascot Vale
This is simply the best real estate agent we have met. They appreciate good tenants and ensure you receive a timely and professional service. Definitely recommend Pennisi Real Estate to anyone who is looking to rent or buy.
Mrs & Mr Blaxill, Gowanbrae
Andrew and Natalie were very professional, supportive and helpful. Without swamping us with unnecessary communications they ensured that we were well informed and up to date. We found the process less stressful than anticipated, we think due to the calm and friendly attitude of the team. Our sale involved a few unusual circumstances and glitches which Andrew and Natalie handled extremely well and kept any pressure away from us. Negotiations were well done and we believe that the outcome was the best possible for us and the buyer. A big thanks to Andrew and Natalie for their efforts and we hope the buyer has many years of happiness in their new home.
Mr Blair & Dr Engwerda, Essendon
Andrew and his team were easy to deal with and very friendly. Communication was open and prompt. Nil complaints. Overall the buying process was smooth.
Mrs Worth & Mr Alex, Essendon
Andrew was a pleasure to work with during the purchase of our home. He was upfront and honest and easy to communicate with. We would not hesitate to recommend his services.
Mr & Mrs Billson, Essendon
Andrew kept us regularly informed of "the state of play" of our property and his skilful team of stylist, photographer and video producer displayed our home beautifully. We were quite pleased with our final sale result and it seemed to go through so quietly and steadily which suited us very well.
Deanne Newman, Doreen
Andrew and his team are nothing short of exceptional!! The process of selling my property was seamless and easy. Andrew was professional, informative and kept me up to speed with regular updates. I was amazed at the fabulous price he achieved for my property!
Tim Manser-Smith, Mernda
I had been contemplating the sale of my investment property (which was excellently managed by the team at Pennisi Real Estate) for some time - Andrew's advice was to hold off as the timing was not quite right. When he did advise that the timing might be good, he got it bang on, achieving a sale price that was well above my expectations. Furthermore, as an interstate vendor, he made me feel like a Melbourne local. Looking forward to catching up for lunch next time I am in Melbourne Andrew!
Sid & Cheryl Margaritis, Moonee Ponds
Andrew has sold two units for us within the last few weeks, and we are very pleased with the service that Andrew and his team have provided to us, with energy and professionalism, from start to finish. We are more than satisfied with the results. Thanks Andrew and staff at Pennisi Real Estate.
So very happy with the result that Andrew and his team delivered on the sale of my property. Exceeded my expectations in every way! Let Andrew do the job and it will be done quickly and effectively.
Sid & Cheryl Margaritis, Moonee Ponds
Very professional and easy going! Andrew made the process of selling our property very straight forward and stress free. I wouldn't hesitate to recommend him!
Steven, Airport West
We entrusted Andrew Pennisi and his firm to conduct the sale of our property, as we felt Andrew had a good understanding of the real estate market, as well as the area where the property was located. I didn't bother getting the 3 appraisals as is often recommended, as I felt Andrew's sales presentation and marketing strategy, was sufficient to indicate he had total confidence in being able to sell the property at the quoted price. Thank you to Andrew, Jodie and the team at Pennisi Real Estate.
Ron & Margaret, Essendon North
Teresa was great to deal with regarding the sale of our property, achieving a satisfactory result in a reasonable space of time. We were also very happy with our dealings with your staff with regards to the rental of the property over the last 10 years or so. We would happily recommend Pennisi Real Estate to anyone interested in renting or selling their property.
Nicole, Pascoe Vale
Very professional and easy going! Andrew made the process of selling our property very straight forward and stress free. I wouldn't hesitate to recommend him!
Lovely working with Teresa - 5 Park Street, Moonee Ponds
Thank you, Teresa, for your assistance throughout the process of sale of our property. Everything went smoothly and Teresa was clear throughout the process and was easily contactable. She was willing to go the extra mile. Thank you again!
Steve & Danae
We wanted to thank Rebecca Imbrosciano for her excellent communication skills. Her response time to any questions or maintenance issues were attended without delay. Extremely professional and personable. We ourselves have rental properties and if I needed a property manager in the area, I would definitely use Rebecca. It’s that strong communication and “get things done” attitude which your agency should value. Again, thank you Rebecca, you have been great and thank you for letting us stay here over the years.
Jessica Dalla-Valle Doreen
I would like to thank my agent Rebecca Imbrosciano for all her effort throughout my first year as a landlord. Nothing has been a bother to her as she is always willing to help. She has kept up with communication, given me advice when needed and has been thorough and fair with all dealings with my tenant. Looking forward to another successful year with Rebecca and Pennisi Real Estate.
I found Jayne to be a friendly, approachable & professional agent. She stood out for me having the initiative and interest to go the extra mile to find out what we were looking for, and taking the time to answer any questions about the property and the area. She was nothing but sincere in helping me find a home, not just an apartment. I was very impressed and would highly recommend Jayne and Pennisi Real Estate for their dedication to finding you the most suitable home.
The electrician did a great job securing the lights and wires. Thank you so much Jodie. Safety was the issue and you were there for us. Emily, appreciate you passing by this morning. I can only commend Pennisi for such prompt and caring assistance from both of you.
1/61 Vanberg Road Essendon
Not knowing much about property sales I interviewed several agents. Until I met Andrew I hadn't considered private sales. Andrew explained the process and the ease of this process for the customer - he took care of the property kept me informed and did all the ground work. Before I knew he came back to me with a great proposal - took care of all the paperwork. Everything worked in accordance to his advice and I have sold the property . Great work Andrew and Theresa! I thank you for all your efforts and commend you on your practice and customer service.
Very satisfied with Teresa Soliman - 27/25 Goble Street Niddrie
Straightforward and friendly experience. Great explanation and knowledge of processes. Highly recommended.
12 Michael Court Niddrie
Teresa sold a property previously for me and it was that sale that made me go back a second time due to her successful outcomes. Each sale she did for me was so fast that not even I can believe how quick she got/ gets results. To put it quite simply, she's good at what she does. She's meant for real estate" Walter Merolli
I want to thank you very much for the service that you provided in the sale of my mother's house. Your professionalism, understanding of our needs, responsiveness, and kindness was greatly appreciated throughout our dealings with you. We had the house on the market for about a year with no results and then once you came on board it was sold within two weeks. I would definitely recommend your services to anyone else that is selling their property. Kind Regards, Nadia
John & Paul
Paul and I wish to thank you and team Pennisi for all the help you have provided with this sale. The price was above our expectations so we are extremely happy. Well, 14 Thomas street is the last of our original three properties and all three sales have been handled by Pennisi. So, we would like to say big thanks to all the team for their help over the years and wish everyone all the very best for the future. Kind Regards, John & Paul
I am writing to thank you for your management of the Mc Manus family commercial properties over more than two decades. You have always been courteous, reliable and professional in dealing with our 8 properties some of which were jointly owned with other parties. It has been a pleasure to work with you. I could always depend on your ability to handle any situation that arose involving these retail properties. You handled difficult situations calmly with tact and discretion. You always responded promptly to queries and I could rely on you in all matters. This made my job a lot easier. As a commercial rental property manager, you are without peer. Our ability to maintain these properties for so long through their unique circumstances was entirely due to your professional management expertise. Thank you again for being such an outstanding Property Manager. I wish you continued success in your career and much happiness in the future. Kind regards Marg Martin March
Garth & Elizabeth Brown
Teresa gave excellent service when selling recently for us our investment property. The service provided by Teresa and her company was very professional. At all stages Teresa communicated with us promptly, clearly and carefully, was attentive to detail, worked well with our tenants and acheived a great result. We have no hesitation in recommending Teresa to you if you require a highly professional sales service for your property. Dated 2/12/2014
I want you to know how very much I appreciate Amanda Redfern and her ultimate professionalism and wonderful customer service. She ALWAYS answers emails and phone calls (not an industry standard). She ALWAYS goes out of her way to assist within and sometimes beyond her requirements, and she ALWAYS has good communication, even if it is with unfortunate news. She NEVER sounds hassled, although I know she has been so from time to time. She handles people well, and is an all round good'un. Congratulations for developing a solid professional who I am sure will go on to bigger and better things in your profession. And no - she did not pay me for this!
I’d like to say thanks for being a great Property Manger to deal with from the tenant’s side. I was very happy to have you [as] my new PM and you have been great, helpful, prompt and lovely to deal with.
We could not have chosen a better agent. Emily was pleasant, knowledgeable and easy to work with. Her patience, advice and professionalism made the process seem effortless. She epitomizes what it means to be outstanding real estate agent. Emily quickly found out what kind of house we wanted and began showing me homes that fit my criteria. Everyone at Pennisi - especially the receptionist was very friendly and co-operating. We had to go back and forth a few times to get the keys, pay bond money and for other tasks - but every time they did their best to assist Us without queries. I would like to take this opportunity to thank you for your assistance. It has been a pleasure interacting with you. You have truly gone above and beyond and it really means so much to us.
Dear Mr Pennisi,I highly recommend Teresa Soliman and the Pennisi Real Estate for the wonderful job they did selling my deceased mother's property in Airport West. That first friendly phone conversation with the receptionist followed by a meeting with Teresa who introduced me to a logical, modern approach to how the property could be marketed and how the Pennisi Team works. No flags, no unnecessary advertising, no deception, no hidden costs or fees. It just made sense. I was never put under any form of sales pressure as some other company presentatives did. The choice to go with Pennisi was easy. Teresa and the team went into action and within a couple of weeks we had a great deal that honors my mother's legacy to her children. Teresa Soliman handles herself with a confidence that comes with experience and has what my family has called 'Class'.
We have been far more than impressed with Amanda's professional capability. She has been a delight to deal with and has made us feel like we could ask any question and always get a friendly reply. Amanda is an asset to your business and she reflects the organized Real Estate Property Management you are. I would without a doubt say Amanda has been the best Property Agent we have ever had to deal with. We wish your office was closer to the city so we could deal with your business again.
Dominic and Marie Baldassarro
The whole team at Pennisi were extremely professional and authentic. I would highly recommend them at the drop of a hat to anyone needing a realtor. All our needs were addressed promptly and we felt reassured at all times during the selling process. As for Teresa Soliman - wow she shows passion in her work, she illustrated a great understanding of the sellers and buyer's needs- She has fantastic negotiation etiquette and presence. We really appreciate Teresa's calm reassurance and expert advice throughout the entire process. She is a great asset and an expert in this field. In short having Teresa work with us made what might have been a nerve-wracking negotiation a smooth, wonderful success!
Thanks Kerry, you've been great. You always respond promptly, and your help is much appreciated. It makes our life just that little bit easier not having to constantly chase things up. We've had a very pleasant experience with Pennisi overall.
I owned my own home until recently and having to join the renters market again has been a wrench. Ashlee was so welcoming and friendly. It has been an easy transition to go from owning to renting. I recall being a second class citizen as a tenant in the past, but all at Pennisi were excellent and made me feel welcome and valued. I have been very pleased so far.
Please pass on my compliments to Linda your receptionist who brightened my day with her enthusiasm & charming yet professional manner when I called your office today. It is an absolute pleasure to deal with such positive & uplifting people - keep up the good work.
Blasi & Stella
Blasi and I would like to thank you for all your efforts. You have been an absolute delight to deal with!
On Tuesday I called up your company in regards to desperately looking for a rental property due to renovations of the current property we own. I spoke to a young lady by the name of Angela. She was helpful and discussed a few properties with her. I just thought I would leave some good feedback because good customer service is not as merely recognised as bad customer service. I was just very happy with the customer service because I had spoken to other real estate companies and felt as though they tried to rush me off the phone and very rude. Whereas speaking to Angela was a delight, she was efficient and seemed like she generally cared and wasn't just doing her "job" On a good note when I decide to sell my property, I would definitely consider Pennisi.
I am writing this letter to inform you of the outstanding customer service I have been receiving from my first contact with Ebony our real estate agent. Not only is she knowledgeable and insightful but her personality and professionalism are something that needs to be commended, and this is not something I have experienced once or twice but with every dealing that I have had with herself. Our tenant is not always on time with his payments, but she takes it upon herself to make it priority to get have this rectified ASAP. Ebony delivers what she promises and always in a timely manner. I believe that Ebony is a great asset to Pennisi and helps ensure that customers like myself continue to do business with yourselves. As one of the faces of Pennisi - I would like to sincerely thank her for all that she has done for us. I look forward to continuing the great relationship with Pennisi
Chloe & Stephen Colman
There truly are not enough words to say how much we have appreciated having you manage our property, you have hands down been the best manager we have ever had. We will take the opportunity in the near future to properly acknowledge your efforts, but it just had to be said in this email that we think the world of you...Thank you so very much for all your support, your incredible responsiveness, your warmth and your pragmatism, you have been terrific.
I would like to thank Pennisi Real Estate for a pleasurable buying experience. I greatly appreciate Teresa Soliman's effort to present my interests to the Vendors of 3/81 Mascoma Street Strathmore. Teresa Soliman was a pleasure to do business with. She was punctual, organised and is a very good communicator. At all times she answered and returned phone calls promptly and was always patient and available to answer my many questions I had. I believe Teresa represents Pennisi Real Estate exceptionally well and I will recommend Pennisi Real Estate within the community as a professional Agency who employ wonderful staff.
Patricia Dewi Ikagari
From my initial enquiry on properties for rent every staff member we dealt with was fantastic. I can not ask for any more than what they assisted with.I highly recommend Sam Pennisi Property Management and it's experienced team to those searching for rental properties.
P.S. I have just arrived in Australia to study and within a few days, they had found me a suitable property.
Anne & John Burbergs
Dear Teresa, We wish to express our sincere gratitude for your help in selling our home. Your energy, enthusiasm, and attention to detail has been very much appreciated and at all times you were available to us if we had any questions, as well as keeping us up to date on how the process was progressing.We wish you every success in this marvelous work you do. Many thanks!
Ron & Ann Graham
Andrew made a very fair estimate of the value of our unit. This resulted in obtaining offers that we were pleased with and able to make an early acceptance.
I was impressed by Ashlee's professionalism and efficiency throughout the entire process including follow up for some minor maintenance matters. I would not hesitate to recommend Ashlee and the Pennisi Property Management system to landlords wishing to list their property for lease.
Dear Mr. Pennisi, I am writing to thank you very much for sending us an old sketch that you had of our property. We really appreciated this kind gesture. My family and I have been living at this property for nearly 20 years. Although we have no intention of selling the property, we will certainly keep Pennisi Real Estate in mind should our circumstances change. I will get the sketch framed to hang it up in our home. Once again thank you very much for thinking of us.
I recently moved in, a couple of minor issues (difficulty with lock, garage remote issues) Emily promptly advised the Landlords and they responded promptly and everything was rectified. Great service. Thank you! This is my first experience renting a property since I was a teenager and had some trepidation with some stories I had been told about blase real estate agents and landlords who don't seem to care. Fortunately, this has not been my experience, in fact, I am delighted with the whole process.
I am pleased to write this note of recommendation for Sam Pennisi Property Management. As a tenant in an Essendon property, I have found the services of Sam Pennisi Property Management to be very prompt and thorough. Ebony McCracken, the Property Manager is friendly and efficient at all times. I really want to thank Ebony for helping me to find a great place to live in. You set a fine example of professionalism.
Thank you, Ebony and Sam Pennisi Property Management for thoughtfulness in welcoming me into my new home. I am really happy with my new home!!!
When I went to the opens the Property Manager from Pennisi Real Estate was the most helpful, and easiest to deal with. She gave me lots of tips seeing as this is the first time I have rented by myself. I submitted my application on Sunday and the Property Manager rang me first thing on the Monday and when I went to drop off the bond they were also really helpful and easy to deal with. That sort of thing makes a huge difference when you're doing something for the first time. Yes, there were flashier properties or bigger properties with other agents but it was the way they helped that made the difference!"
I am writing to express my thanks for my recent purchase which was managed by Teresa Soliman. I would like to express my appreciation for the excellent service that I received from Teresa. It was a pleasure to deal with Teresa because she gave me her undivided attention and I found that nothing was any trouble for Teresa. I was particularly happy with the cheerful and positive manner in which she handled this important transaction. I was so impressed with Teresa, that I signed up to have the property managed for leasing purposes with Pennisi Property Managment too.
Li Shee Su
As a long-standing client of 16 years with Pennisi Real Estate, I'm writing to formally express my deep appreciation of the most commendable services provided by Megan Cook in managing my property at 37C Acland Street, St Kilda, As you may well know, immediately after being assigned account management of my property following the departure of Brittany Cookson, there were emergency health and safety issues with the unexpected bursting of the hot water system and detection of asbestos in the kitchen of the property. To her credit, she demonstrated exemplary initiative, instinctive leadership and unwavering perseverance in following through with the relevant authorities, specialists, tradespeople and other stakeholders to take the situation under control and see it to completion. Through it all, she kept me in the loop and consulted me on key decisions. It is a good case study of what service staff should do in such scenarios, and I should know, having been a Service Director at Citibank Singapore. Megan certainly stepped up to the plate with distinction. FYI, it is the consistent professionalism, competence and customer service of staff such as Megan (and her predecessors) that I have remained a client of Pennisi since receiving an unsolicited flyer mailed all the way to Singapore in 1997. To this day, I still wonder how you located me but I am glad you did, and I am always happy to recommend your company's services to my friends and colleagues. Once again, my congratulations to Megan for a job well done!
Veronica Hunt and Bernadette Marantelli
We are customers of Pennisi Real Estate Essendon and Ashlee Beer is our Property Manager.As inexperienced landlords, we have to rely on the expertise and guidance of Pennisi Real Estate and we would like to commend Ashlee on her work in regards to the tenants who have since vacated our property on her professionalism, integrity, and tenacity during a long and difficult period with these tenants. They had a history, from the commencement of the lease, of inconsistently paying rent citing a range of personal and business difficulties which we initially paid some consideration and showed leniency for; withdrawing a VCAT application for possession of the property. Quickly it became evident that these tenants were taking advantage of this situation and with the support and guidance of Ashlee we were again applied to VCAT and the tenants were rightfully evicted and an application to recover rent owed and restoration of costs is pending for a hearing.Ashlee whilst managing all of the VCAT arrangements also secured new tenants for our property with it re-rented within 1 week of the house being vacated by the previous tenants. At all times we have found Ashlee friendly, professional and an extremely good communicator and supportive of any and all decisions as the property owners we have made. We know that good work and strong work practice isn't always acknowledged and we do not wish for this to be the case in this instance for Ashlee. She is unaware of this email of compliment and acknowledgment being written to you.
Due to Ashlee's professionalism, we will continue to be satisfied clients of Pennisi Real Estate Essendon and recommend your business to family and friends.
Isabelle Le Bouder
Belinda has been our first point of contact from the day we contacted Pennisi for the sale of our house. She has been very attentive, professional and caring. All phone calls and queries have been followed up and answered in a prompt manner. The level of customer service provided to our family has been outstanding at any given time and we have no hesitation in recommending Belinda.
Rochelle & Bevan
We choose Pennisi as we did not want to go to auction and were encouraged by