“As a professional worker, I like many others are hard struck for time, but l wanted to collect my thoughts and express these to you personally. Tonight I find myself in front of my PC at home and feel that the least I could do is to dearly say to you that your assistance and professionalism are greatly appreciated, and l thank you for all your help over the past weeks I have dealt with you. To pour out my thoughts over the Internet is something l find difficult, but here goes – the thought of buying a home in a sellers’ market is something I never dreamt about, and I am grateful for your assistance in making this experience less daunting. Furthermore, I am also forever grateful for your assistance in helping me find the right property. The home at 77 Buckley St Moonee Ponds fulfils each and every one of my needs. Whether it is the close proximity to the beautiful parkland at the end of Robinson Street, transport (walking distance to Essendon train station & Pascoe Vale Rd tram stop), schools (primary & secondary), cafes/restaurants and prominent shopping locals of Moonee Ponds and Essendon (Puckle St and Rose St), all these variables are all valued qualities, and l am forever grateful in bringing this property to my attention. I would also like to thank you for your perseverance and help in reassuring my mother who more than myself was less convinced that 77 Buckley Street was the right property for me. Overall, the experience of dealing with you has been great, pleasurable and memorable. To have been given this opportunity to buy this home in such an outstanding location, has not quite sunk in yet, but one thing that stands out for sure is that my experience with yourself as the selling agent has been tremendous. Given the excellent level of customer service and professionalism displayed by you, I would have no concerns, and in fact look forward to undertake further dealings with Pennisi Real Estate in the future. Keep up the good work.”