I wanted to take this opportunity to thank you and your staff for their friendly assistance and warm support in the recent sale of my property in Brunswick. Initially your staff assisted me in dealing with unsatisfactory tenants and then you assisted me in selling the property for a satisfying amount. During this time I felt assured that even though I was living across the other side of the country, I knew you and your people were providing me with the highest quality of service – a quality of service and satisfaction I had not encountered before in several dealings with buying and selling of property through Real Estate Agent’s in the past in Victoria. What made your quality of service memorable is the many kind and supportive personal touches which are a part of your service program and your confident and clear thinking way of providing me always with solutions rather than problems during the many occasions you took the trouble to speak to me personally by phone. Once again my warmest and sincerest thanks to you and your fine team – it really has been a great pleasure doing business with you.