“I am writing to thank you for your management of the McManus family commercial properties over more than two decades. You have always been courteous, reliable and professional in dealing with our 8 properties, some of which were jointly owned with other parties. It has been a pleasure to work with you. I could always depend on your ability to handle any situation that arose involving these retail properties. You handled difficult situations calmly with tact and discretion. You always responded promptly to queries and I could rely on you in all matters. This made my job a lot easier. As a commercial rental property manager you are without peer. Our ability to maintain these properties for so long through their unique circumstances was entirely due to your professional management expertise. Thank you again for being such an outstanding Property Manager. I wish you continued success in your career and much happiness in the future.”