“I writing to thank you for the sale of my property in Buckley Street, Essendon. Not only am I satisfied with the outcome of the sale, but very impressed with the whole procedure. In particular I would like to thank you for the personal efforts you have put in throughout the time our home was on the market. Most importantly I valued your integrity and honesty and felt my opinions were listened to and addressed. You turned a process which could have become very stressful into a smooth and educational procedure. I wish you all the best in any endeavours you may undertake in the future.”